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Author Topic: Shipment Number: CK070962924DE
Cookiemons-
ter
Newbie
Posts: 3
Post Shipment Number: CK070962924DE
on: January 4, 2021, 03:45
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Hello,

I ordered a shipment of cookies from Germany in November. It was shipped by DHL (42994048696) and passed to China Post (CK070962924DE) almost two weeks ago. The tracking has not updated since then. I paid extra money to the seller for faster shipping, it should have arrived on December 15. The most recent tracking information:

"2020-12-24 08:20:00 DE Dispatched from Office of Exchange"

Has the shipment entered China yet? Is it delivered already? Is it trapped in Germany?

Thank-you for any help.
chinapostv-
olunteer
Administrator
Posts: 46226
Post Re: Shipment Number: CK070962924DE
on: January 4, 2021, 04:16
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http://track-chinapost.com/result_china.php?order_no=CK070962924DE shows the parcel last location status is still in Germany. It has not arrived China yet.

Normally parcel from Germany to China will take 2 to 4 weeks. You need to wait some more time.
Cookiemons-
ter
Newbie
Posts: 3
Post Re: Shipment Number: CK070962924DE
on: January 21, 2021, 05:23
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Thank-you for the update. Sure enough the package made it to China a few days later (I think the seller misled me about the shipping times (they promised 16 business days from date of order even with COVID).

The item moved along to Nanchang, and is now in customs. I'm confused because it already through customs in Hangzhou on January 8.

Is it normal for items to go through customs twice?

The package has been there for 5 days, is it possible the package has been held by customs?

chinapostv-
olunteer
Administrator
Posts: 46226
Post Re: Shipment Number: CK070962924DE
on: January 21, 2021, 05:32
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CK070962924DE is in Nanchang customs waiting for import customs clearance. If you are receiver, please call china post hotline 11185 and arrange customs clearance(duty might be paid too). After your customs clearance is completed, China Post will arrange delivery.
Cookiemons-
ter
Newbie
Posts: 3
Post Re: Shipment Number: CK070962924DE
on: February 15, 2021, 18:16
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Hello again,

You were correct. The receiver in China contacted the China Post Hotline. There was a duty fee which the receiver paid and the shipment continued moving again.

Now the tracking has shown "Departure from Regional Sorting Center" in Nanchang since January 27.

The package is going to an address in the city of Nanchang. Why is it taking so long to move across town? Could the package be held somewhere else now?
chinapostv-
olunteer
Administrator
Posts: 46226
Post Re: Shipment Number: CK070962924DE
on: February 15, 2021, 19:54
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it is strange that your parcel has no update since it was released from customs on Jan 27. Did you write address only in English?

If yes, this might be the problem. Many china post office stuff can not read English address, You need ask receiver call China Post hotline 11185 and arrange pickup the parcel.
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