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Author Topic: Return package
sam2000
Newbie
Posts: 7
Post Return package
on: March 25, 2020, 10:10
New Topic

Hello. My track number is EV755658706CN. Since it was not
Update. I contact to seller for refund but he says you contact
to post and ask them that can they back the package to the origine place and return post fee. Can you do this?

sam2000
Newbie
Posts: 7
Post Re: Return package
on: March 25, 2020, 10:15
New Topic

I realy dont know what do i do. In your opinion what i do wait or open disput in ebay for refund money?

chinapostv-
olunteer
Administrator
Posts: 41950
Post Re: Return package
on: March 25, 2020, 10:19
New Topic

your seller is lying. China Post only has contract relation with shipper not receiver. It is shipper who should buy insurance and take the risk of shipping lost or delay . In any lost cases, seller should compensate buyer first , then claim lost parcel compensation from insurance company.

In your case, the parcel was shipped on mar 8. I believe the parcel is not lost. you just need wait another 2 to 4 weeks to get this parcel as coronavirus delays shipping time.

If you have ordered the goods quite long time ago and don't want to wait anymore, you can open dispute to ebay for refund. and repay the seller after you get this parcel.

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