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Author Topic: Please help me! My packages seems like stucking somewhere :(
XiaoQi92
Newbie
Posts: 3
Post Please help me! My packages seems like stucking somewhere :(
on: September 28, 2017, 06:54
New Topic

Hello there! I have bought some handphone spareparts from Ali Express and using China Post Ordinary Small Packet Plus from China to Indonesia.. Tracking number is 06374532455.. I purchased it on August 04 and till now i not yet received it yet.. It was said in the application report that the package will expired on October 03.. Does anyone know what does it mean? I'm really confused where is it actually my package stuck at.. :(

chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: Please help me! My packages seems like stucking somewhere :(
on: September 28, 2017, 07:13
New Topic

this kind of 11 digit number is china post ordinary parcel. This is a slow and cheap service for low value item. China Post will not scan and update its status after it left first post office. so you can not see new status and know where it is now. china post ordinary parcel might take 4 to 1 2 weeks to reach your country.

If you buyer protection is expiring, You need ask seller extend the protection or open dispute to aliexpress.

XiaoQi92
Newbie
Posts: 3
Post Re: Please help me! My packages seems like stucking somewhere :(
on: September 28, 2017, 07:56
New Topic

Thanks for reply.. Is it normal if the package not yet arrived at post office in Indonesia and it has been almost 2 months waiting? In case if i still not receiving the package during 12 weeks, what can i do? Is there any website to know whether maybe the package already at Indonesia Postoffice..

chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: Please help me! My packages seems like stucking somewhere :(
on: September 28, 2017, 08:26
New Topic

Quote from XiaoQi92 on September 28, 2017, 07:56
Thanks for reply.. Is it normal if the package not yet arrived at post office in Indonesia and it has been almost 2 months waiting? In case if i still not receiving the package during 12 weeks, what can i do? Is there any website to know whether maybe the package already at Indonesia Postoffice..

you did not read my last message.
1)parcel will take about 4 to 12 weeks to reach your country, so 2 months is still in normal time frame.
2)you can not do anything but waiting at this moment. if your buyer protection is expiring, you should ask seller extend protection or open dispute for lost parcel refund.
3) you can not see new status and know where it is now.

XiaoQi92
Newbie
Posts: 3
Post Re: Please help me! My packages seems like stucking somewhere :(
on: September 28, 2017, 08:44
New Topic

Ok then..Thanks for help :)

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