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Author Topic: Parcel stuck for 25+ days.
klonaid
Newbie
Posts: 4
Post Parcel stuck for 25+ days.
on: January 13, 2020, 21:59
New Topic

Actually the problem is voiced. Is it possible to do something with this? And how long it can last. RO146097808RU

chinapostv-
olunteer
Administrator
Posts: 40968
Post Re: Parcel stuck for 25+ days.
on: January 13, 2020, 22:27
New Topic

Hong Kong Post shows RO146097808RU was delivered on Dec 30. If receiver does not get the parcel, You can ask receiver contact Hong Kong Post for delivery detail.

klonaid
Newbie
Posts: 4
Post Re: Parcel stuck for 25+ days.
on: January 14, 2020, 00:13
New Topic

I sent the return to China by aliexpress. For other trackers, it is not listed as delivered to which the seller refers. Is the information from the site you provided valid?

chinapostv-
olunteer
Administrator
Posts: 40968
Post Re: Parcel stuck for 25+ days.
on: January 14, 2020, 00:56
New Topic

RO146097808RU destination is HongKong , not Mainland China. Is your seller in China mainland or in Hong Kong?

klonaid
Newbie
Posts: 4
Post Re: Parcel stuck for 25+ days.
on: January 14, 2020, 01:02
New Topic

Hong Kong .But other tracking services such as https://www.pochta.ru/en/tracking#RO146097808RU they say that it has not yet been delivered to which the seller refers. So I would like to know reliable information at https://www.hongkongpost.hk/ and whether I can refer to it in a dispute.

chinapostv-
olunteer
Administrator
Posts: 40968
Post Re: Parcel stuck for 25+ days.
on: January 14, 2020, 01:45
New Topic

Hong Kong Post official website shows RO146097808RU was delivered in Hong Kong on 30-12-2019 15:08. This is the official proof of return delivery.

You can use this result to claim refund from aliexpress, no need care about seller's words.

klonaid
Newbie
Posts: 4
Post Re: Parcel stuck for 25+ days.
on: January 14, 2020, 09:21
New Topic

Quote from chinapostvolunteer on January 14, 2020, 01:45
Hong Kong Post official website shows RO146097808RU was delivered in Hong Kong on 30-12-2019 15:08. This is the official proof of return delivery.

You can use this result to claim refund from aliexpress, no need care about seller's words.

Thank you!

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