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Author Topic: Package stuck in Guangzhou Custom : what to do ?
GabrieleZe-
ppi
Newbie
Posts: 7
Post Package stuck in Guangzhou Custom : what to do ?
on: March 1, 2021, 12:57
New Topic

Hello,

Since about 10 days I sent back to China my projector purchased on Banggood, because defective.

I have applied on the parcel, the ticket "returning cargo" to avoid problems with the customs, since the duties have already been paid.

The package is currently stopped at Guangzhou Customs: by checking the status of the shipment, it appears that there is a missing invoice they need.

Then: I found the mail of the customs, to which I wrote. I have answered that don't need the invoice, but I have to fill out a form with additional information:

http://ghzx.gdems.com/ghzx/common/index.jsp

But of course I can’t, because to register on the site you need a Chinese phone number and a Chinese ID card. So the advice they gave me is useless.

"La poste" (France) that I sent the package with, doesn’t care. I have not even paid to receive the package back to my address, so if customs will not let it deliver, it will be destroyed.

And Paypal will not reimburse me: what can I do ?

Thank you for your attention, Gab

GabrieleZe-
ppi
Newbie
Posts: 7
Post Re: Package stuck in Guangzhou Custom : what to do ?
on: March 1, 2021, 15:39
New Topic

TN: EW094693524FR

GabrieleZe-
ppi
Newbie
Posts: 7
Post Re: Package stuck in Guangzhou Custom : what to do ?
on: March 1, 2021, 15:44
New Topic

Sorry, I didn't wrote well: Custom says they don't need the parcel (that they already have).

chinapostv-
olunteer
Administrator
Posts: 46469
Post Re: Package stuck in Guangzhou Custom : what to do ?
on: March 1, 2021, 18:29
New Topic

it seems that your seller doesn't want to accept the parcel and pay you the refund.

If this is a paypal payment order, you have to open dispute to paypal. Tell them that you returned the goods to seller, but seller refuse to accept the goods from customs. Normally you will get refund.

GabrieleZe-
ppi
Newbie
Posts: 7
Post Re: Package stuck in Guangzhou Custom : what to do ?
on: March 1, 2021, 19:15
New Topic

I already open a dispute, that's why according to PayPal I send back the package. The seller accord me a refund, teorically...how can I proove to PayPal that he doesn't want to accept the package ?

chinapostv-
olunteer
Administrator
Posts: 46469
Post Re: Package stuck in Guangzhou Custom : what to do ?
on: March 1, 2021, 19:20
New Topic

escalate the dispute to paypal, just give the tracking result of the screenshot to paypal that the goods has arrived China customs and tell them receiver does not make customs clearance. Let paypal to do the rest.

GabrieleZe-
ppi
Newbie
Posts: 7
Post Re: Package stuck in Guangzhou Custom : what to do ?
on: March 1, 2021, 19:28
New Topic

I'll let you know. Thanks.

GabrieleZe-
ppi
Newbie
Posts: 7
Post Re: Package stuck in Guangzhou Custom : what to do ?
on: March 9, 2021, 14:49
New Topic

The package continues to be blocked at customs, Paypal operators continue to postpone the date of resolution of the dossier. I don't know what to do. Customs claims that the parcel is under postal service management and they didn't yet had a chance to examine it.

There is a missing invoice (???)... I sent it to both Customs and China Post it's been 12 days, and apparently they received it.

Paypal does not answer me, Banggood does not answer me. I curse the day I decided to buy from these thieves.

GabrieleZe-
ppi
Newbie
Posts: 7
Post Re: Package stuck in Guangzhou Custom : what to do ?
on: March 11, 2021, 08:48
New Topic

Refunded 😉

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