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Author Topic: No update on package
tyongf1
Newbie
Posts: 3
Post No update on package
on: April 11, 2021, 21:16
New Topic

Hello,
My package LZ709870547CN was shipped 1 month ago but I still haven't received it... I am located in France, I understand there might be shipping delays due to covid-19 but I'm starting to worry after so many weeks with no update.. can someone help? Thank you

chinapostv-
olunteer
Administrator
Posts: 27753
Post Re: No update on package
on: April 11, 2021, 21:54
New Topic

http://track-chinapost.com/startairmail.php shows LZ709870547CN was sent to airline on Mar 12. It is waiting for flight space to France.

Waiting time can take 2 to 6 weeks, you will see next update once the item arrives France.

Your item is still in normal time frame, no need worry at this moment.

tyongf1
Newbie
Posts: 3
Post Re: No update on package
on: April 28, 2021, 14:50
New Topic

Hello, My tracking hasn't updated since March 12, that's over the 6 weeks limit now... is there any way to have updates? Locate the package? Many thanks

chinapostv-
olunteer
Administrator
Posts: 27753
Post Re: No update on package
on: April 28, 2021, 17:12
New Topic

the item never showed up after Mar 12. This is not a good news. It has more than 60% possibility to be lost.

If your buyer protection is expiring, you have to open dispute to seller for refund.

tyongf1
Newbie
Posts: 3
Post Re: No update on package
on: April 28, 2021, 18:18
New Topic

It's an important gift from a friend... is there no way to located the package at all??

chinapostv-
olunteer
Administrator
Posts: 27753
Post Re: No update on package
on: April 28, 2021, 19:27
New Topic

Quote from tyongf1 on April 28, 2021, 18:18
It's an important gift from a friend... is there no way to located the package at all??

You can not know exact location at this moment. But you still 40% chance to get it in future. Some parcels will suddenly show up in tracking result after a couple of months disappearing.

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