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Author Topic: LZ489420679CN Tracking Result
zhanna_har
Newbie
Posts: 3
Post LZ489420679CN Tracking Result
on: February 19, 2021, 09:28
New Topic

Help me, please 😀

Tracking Result : Departure from Office of Exchange 2021-02-16 19:02:00 RU
What does it mean? When can I expect the delivering? I cannot understand the way I get the parcel. By courier or by post service?

I am in Moscow Region

BR, Zhanna

chinapostv-
olunteer
Administrator
Posts: 46200
Post Re: LZ489420679CN Tracking Result
on: February 19, 2021, 19:02
New Topic

Russia Post website shows the parcel arrived Bronnicy Post office on January 4 but failed delivery. The parcel was returned to China on Feb 4. Russia Post did not mention return reason, normally delivery failure is caused by the wrong address printed by shipper.

The parcel is still in Russia Post system now. You can call Russia Post and see if you can stop the return. If Russia Post can not stop the return, then you have to open dispute to paypal/aliexpress...(whichever you paid money to) for refund.

zhanna_har
Newbie
Posts: 3
Post Re: LZ489420679CN Tracking Result
on: February 20, 2021, 08:46
New Topic

Post office didnot inform me about delivering! Nowbody informed!

chinapostv-
olunteer
Administrator
Posts: 46200
Post Re: LZ489420679CN Tracking Result
on: February 20, 2021, 08:53
New Topic

Many countries' Post service are horrible. We highly recommend every user to track the parcel status in http://track-chinapost.com/startairmail.php. Once parcel arrives destination, then you need contact local post office immediately. Don't expect they will inform you.

cphelper
Pro
Posts: 468
Post Re: LZ489420679CN Tracking Result
on: February 20, 2021, 09:01
New Topic

Suggest you contact Russia Post for the details immediately.

cphelper
Pro
Posts: 468
Post Re: LZ489420679CN Tracking Result
on: February 20, 2021, 09:01
New Topic
zhanna_har
Newbie
Posts: 3
Post Re: LZ489420679CN Tracking Result
on: February 20, 2021, 10:07
New Topic

I have just had a dialogue with Russian post. They apologies but cannot explain the reasons I was not informed about parcel. You see, it doesn’t matter now. Unfortunately, according the track, the parcel is on your part of the route. Russian Post can do nothing with it. So, they offer to ask you to help me. Taking into account the fact that it was their mistake, it sounds strange and even a bit fun.

Could you stop the returning delivery and send me my parcel? If it’s possible. I don’t want to get money back, I would like to get my prepaid product. Russian Post promises to inform me immediately.

It is like a joke 😮

Wuhan - Bronnitsy (Moscow region) - 6399 km - well done service
Post office (Bronnitsy) - my home - 800 m - fail

cphelper
Pro
Posts: 468
Post Re: LZ489420679CN Tracking Result
on: February 22, 2021, 06:02
New Topic

We can not stop the return, suggest you contact the seller or the website wihch you bought the item to open dispute for refund.

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