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Author Topic: Help needed for my Package Please!!!
ClarkKent
Newbie
Posts: 3
Post Help needed for my Package Please!!!
on: November 2, 2016, 16:50
New Topic

Hi

Someone please HELP!!! I sent a package from Cape Town, South Africa to China. According to track-chinapost.com the package w 😡 as last seen at Mexico Post (China). I've tried just about every contact number but nobody can assist me. It’s been almost 3 months now and I still have not received any update regarding my package, my tracking number is CN037850751ZA. PLEASE HELP ME DESPERATELY!!!!

Shaun
😡 😡

int077
Pro
Posts: 7760
Post Re: Help needed for my Package Please!!!
on: November 2, 2016, 17:39
New Topic

1. I have track your parcel on multiple sites and they all are giving me this:
Destination Country - China: 86 20 11185 Go to official website
2016-08-17 12:32,"CAPETOWN d" has been exported,
2016-08-17 11:57,Leave the "CAPETOWN d",
2016-08-17 10:44,To "South Africa CAPETOWN d" Exchange Bureau,
2016-08-15 10:34,"South Africa" you've got mail,

Origin Country - South Africa: +(27) 0860 111 502 Go to official website [email protected]
2016-08-17 09:58,Comment, CAPEMAIL INTERNATIONAL (HUB),Insert item into bag Out
2016-08-16 11:36,In transit, CAPEMAIL (HUB)
2016-08-15 16:04,In transit, KUILS RIVER,Out of office
2016-08-15 08:34,Item accepted by branch, KUILS RIVER

2. Even 17 track is giving me this:
Number: CN037850751ZA
Package Status: Expired

Destination Country: China
2016-08-17 12:32 CAPETOWN d, have been exported directly
2016-08-17 11:57 CAPETOWN d, left
2016-08-17 10:44 South Africa CAPETOWN d, reaching Exchange Bureau
2016-08-15 10:34 South Africa has been accepted

Origin Country: South Africa
2016-08-17 09:58 CAPEMAIL INTERNATIONAL (HUB), Comment, Insert item into bag Out
2016-08-17 08:45 CAPEMAIL INTERNATIONAL (HUB), Comment, At Office of Exchange Out
2016-08-16 11:36 CAPEMAIL (HUB), In transit
2016-08-15 16:04 KUILS RIVER, In transit, Out of office
2016-08-15 08:34 KUILS RIVER, Item accepted by branch
Powered by http://www.track-chinapost.com

3. Your parcel is not in China, may I suggest you talk to South Africa Post to find out were is your parcel. They might be able to launch an investigation.

Hope this help.

ClarkKent
Newbie
Posts: 3
Post Re: Help needed for my Package Please!!!
on: November 2, 2016, 18:47
New Topic

Thanks for getting back to me int077, appreciated.

If my parcel is not in China, what does it mean when I look at the tracking details and and the last update says "Mexico Post (China)" Please advise.

Shaun

ClarkKent
Newbie
Posts: 3
Post Re: Help needed for my Package Please!!!
on: November 2, 2016, 18:52
New Topic

Does this perhaps mean that my parcel is in Mexico? Do packages from South Africa usually go via Mexico to get to China?

int077
Pro
Posts: 7760
Post Re: Help needed for my Package Please!!!
on: November 2, 2016, 19:16
New Topic

1. I have no clue, because I don't see it now.

Thanks.

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