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Author Topic: Heeeelp please !!!
Nouhag
Newbie
Posts: 14
Post Heeeelp please !!!
on: December 9, 2016, 03:10
New Topic

So I sent a parcel from Netherlands to Morocco CC047483500NL but postnl made a mistake and shipped it to China ! Postnl have THE WORST service ! They ask me to wait till the end of the month before they start an investigation to try to bring back my parcel (more waited Time) Also an investigation can take Many weeks so My ONLY hope now is china post !! I have Been tracking my parcel and Its still in beijing , Also It has recently almost left it but went back to Beijing which is very weird and I don't know what it means! Please please please what can I do to get my parcel sent back to Netherlands or to Morocco ? China post's last tracking indicates that it "has imported opening" .. I don't understand because they should export it ! I'm VERY VERY worried that my parcel will be lost ! Please try to help me !
Ps: I tried to call China post but they only speak Chinese! I have nobody to do that for me ! Can you please try to help me with all this ?

Nouhag
Newbie
Posts: 14
Post Re: Heeeelp please !!!
on: December 10, 2016, 03:00
New Topic

Can anyone please help me ! I want to know if "imported opening" means shipping it back to sender (that's what I understood from other discussions) and please how long does it take to send it back to Netherlands ????

chinapostv-
olunteer
Administrator
Posts: 45867
Post Re: Heeeelp please !!!
on: December 10, 2016, 11:40
New Topic

http://track-chinapost.com/startairmail.php shows Beijing Transit Station import customs scan on Dec 3. This means the parcel has arrived China. Normally parcel should be delivered in 7 working days of imprted customs scan status. If your receiver can not get it by Dec 12, you should ask receiver call china post hot line 11185 and arrange pickup.

Nouhag
Newbie
Posts: 14
Post Re: Heeeelp please !!!
on: December 10, 2016, 11:44
New Topic

I don't think you understood my problem.. The parcel was sent to China by mistake it want meant to be sent to Morocco but postnl made a mistake ! There is no receiver in China ! So my question is did China post send it back to Netherlands to sender ? Because the address on parcel and in the system is Morocco not China

chinapostv-
olunteer
Administrator
Posts: 45867
Post Re: Heeeelp please !!!
on: December 10, 2016, 11:48
New Topic

if you have sender's address in the parcel, china post will send it back. but this might take 6 to 20 weeks.

Nouhag
Newbie
Posts: 14
Post Re: Heeeelp please !!!
on: December 10, 2016, 11:51
New Topic

On the parcel there is only "NETHERLANDS" and not the full address of sender . Can they still send it back ? And why does it take all this time ? Can you please check the tracking ? "Import customs scam" indicates it will be shipped to sender ?

int077
Pro
Posts: 7760
Post Re: Heeeelp please !!!
on: December 10, 2016, 15:07
New Topic

Quote from Nouhag on December 10, 2016, 11:51
On the parcel there is only "NETHERLANDS" and not the full address of sender . Can they still send it back ? And why does it take all this time ? Can you please check the tracking ? "Import customs scam" indicates it will be shipped to sender ?

1. What do you mean not the full address of the sender, you did not put a Customs declaration on the parcel. If yes then you full address should be there.

2. If the parcel is only Identified as sender Netherlands, address to somebody in Morocco, then China Post will eventually send the parcel back to the Netherlands.

3. Import Customs scan = it's going there so they can try to book a place to send it to your country the Netherlands.

4. You should stop making multiple post about your parcel.

Hope this help.

Nouhag
Newbie
Posts: 14
Post Re: Heeeelp please !!!
on: December 10, 2016, 15:19
New Topic

I didnt Write my ll adress in the parcel only netherlands .. Can They still send It To postnl?
Important custom scan means It leaving china To netherlands ? How long Will It take ?
Thank you so much for your help !

int077
Pro
Posts: 7760
Post Re: Heeeelp please !!!
on: December 10, 2016, 15:51
New Topic

1. It seems to me you are not registering the answer you are given here. Your want to hear something like this:

Yes your parcel will be ship back to the Netherlands and it's going tomorrow by specials delivery.

2. from china post volunteer Administrator
quote
if you have sender's address in the parcel, china post will send it back. but this might take 6 to 20 weeks.
unquote

From me Quote
2. If the parcel is only Identified as sender Netherlands, address to somebody in Morocco, then China Post will eventually send the parcel back to the Netherlands.
Unquote

from me quote:
3. Import Customs scan = it's going there so they can try to book a place to send it to your country the Netherlands.
Unquote

3. Post NL made the mistake, you should ask all those question to them, what is going to happen to the parcel? Is China Post going to send it back to the Netherlands? How much time will it take? How can you get your parcel if only Netherlands is indicated on the parcel without your address?

Hope this help.

Nouhag
Newbie
Posts: 14
Post Re: Heeeelp please !!!
on: December 10, 2016, 15:55
New Topic

Postnl do not help at all ! They said we have to wait and see what China will do .. That's why my only hope is asking here because I do not speak Chinese I can't call China post!

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