Hi, can you help me with what's wrong with my parcel? Tracking ID is CP379535325CN. The Australia Post told me they have't received it yet, is that mean it is missing?

Quote from chinapostvolunteer on November 8, 2018, 02:37
CP379535325CN is sea/air combined parcel. In some stage, if its weight over 2kgs, it will go through sea and very slow(half year arrival). If it is less than 2kgs, it also needs about 30 days to reach Australia.

You need some more time.

Thanks for the reply. I am pretty sure that is a air postage rather than SAL something. And last week the sender told me him confirm with China Post the parcel has already been arrive Australia in Oct 25, but no further info till today???

Quote from chinapostvolunteer on November 8, 2018, 02:51
Your seller is lying. Australia Post does not put China Post sea/air combined parcel arrival information on Internet. So he can not know if the parcel has arrived Australia unless he call Australia Post(I don't believe he has called Australia Post).

Based on our experience, such combined air/sea parcel can not arrive Australia so fast. If it really has arrived Ausutralia, Australia should NOT tell you the parcel is not in Australia.

Yes, you are exactly right. Nevertheless my seller insist that the parcel is an air parcel not a sea/air combined one. Could you tell me by your experience, in both cases, what date my parcel is likely to arrive in Australia? The parcel is sent by Oct 17, and the latest 'sent to air line' kind info is updated on Oct 24.

http://www.track-chinapost.com/australia-ems-tracking.html?number=CP379535325CN.