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Author Topic: EA557097901CN 我的快递包裹有问题/Problem with my delivery package
leimi19
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Posts: 4
Post EA557097901CN 我的快递包裹有问题/Problem with my delivery package
on: July 31, 2020, 12:54
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Hello my name is Rémi Kondjoyan,
One month ago, I paid China Post to send me a package I had sent from Tsinghua University in Beijing. The package ID is EA557097901CN to be sent in France.
I checked the China Post mail Tracking system and it appears that this package faces some difficulty. On the tracking systel it is described as being "cancelled by the sender" and there has been no update since 2020-13-07 (more than 2 weeks ago).
Could you please tell me what is happening?
Has the package really been cancelled by China Post? Where is my package now?
Thank you in advance for your help,
Yours sincerely,
Rémi Kondjoyan

你好,我的名字是Rémi Kondjoyan。
一个月前,我付中国邮政给我寄了一个北京清华大学的包裹。包裹ID是EA557097901CN,要寄到法国。
我查看了中国邮政邮件跟踪系统,看来这个包裹面临一些困难。在跟踪系统上,它被描述为 "被寄件人取消",并且自2020-13-07(2周多以前)以来一直没有更新。
请你告诉我发生了什么事?
包裹真的被中国邮政取消了吗?我的包裹现在在哪里?
先谢谢你的帮助。
你的诚意,
Rémi Kondjoyan

moderator
Administrator
Posts: 568
Post Re: EA557097901CN 我的快递包裹有问题/Problem with my delivery package
on: July 31, 2020, 17:23
New Topic

https://track-chinapost.com/result_china.php?order_no=EA557097901CN shows was rejected by safety check point in Beijing airport, it was returned to shipper on Jul 13.

leimi19
Newbie
Posts: 4
Post Re: EA557097901CN 我的快递包裹有问题/Problem with my delivery package
on: August 8, 2020, 17:35
New Topic

Thank you for your answer.
I don't understand why my parcel was rejected by the safety checkpoint in Beijing airport as it was thoroughly searched by China post when they took my luggage in charge.
Can I know why it was rejected? And is there any possibility for me to get back my parcel?
Thank you in advance for your help

moderator
Administrator
Posts: 568
Post Re: EA557097901CN 我的快递包裹有问题/Problem with my delivery package
on: August 9, 2020, 02:48
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did you put some battery or chemical inside the luggage?

leimi19
Newbie
Posts: 4
Post Re: EA557097901CN 我的快递包裹有问题/Problem with my delivery package
on: August 9, 2020, 13:31
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Thank you for your reply.
As I had to go back to my country before the lockdown several months ago, I could not bring my luggage back to my home. Hence they all remained to Tsinghua University in Beijing and I had to ask a Chinese student to pack my luggage and be the intermediary with China Post. Therefore, I was not the one to pack my luggage and I don't know exactly what the precise content of this parcel is . I just know that my belongings are inside it and that its content was thoroughly searched by China Post employees when they took it in charge at Tsinghua University and they told me they had already removed everything that was not allowed to be sent (medicine, liquide, batteries, etc). This is why I genuinely do not understand why there is any problem with my parcel.
But whatever is causing a problem to be delivered, would it be possible just to remove it and send the rest of the parcel? As I am a student and I had left for one year to study at Tsinghua University, this parcel should contain most of my belongings (clothes, books, etc) and is extremely important for me.
Thank you in advance for your help,
Yours sincerely,

cphelper
Pro
Posts: 271
Post Re: EA557097901CN 我的快递包裹有问题/Problem with my delivery package
on: August 10, 2020, 03:40
New Topic

Your parcel has returned to the sender, suggest you contact he to resend it to you.

leimi19
Newbie
Posts: 4
Post Re: EA557097901CN 我的快递包裹有问题/Problem with my delivery package
on: August 10, 2020, 04:06
New Topic

You mean it was sent back to Tsinghua University?

cphelper
Pro
Posts: 271
Post Re: EA557097901CN 我的快递包裹有问题/Problem with my delivery package
on: August 10, 2020, 04:10
New Topic

https://track-chinapost.com/result_china.php?order_no=EA557097901CN shows the parcel has returned on Jul.13, if the sender did not received it , suggest you ask the sender to call the China Post Hot Line 11185 for the delivery details.

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