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Author Topic: Offensive and insulting mail from a fraud seller. help?!
orderindis-
order
Newbie
Posts: 5
Post Offensive and insulting mail from a fraud seller. help?!
on: November 19, 2016, 00:54
New Topic

I bought this item
http://www.aliexpress.com/item/WATCH-Mechanical-mens-Automatic-clocks-Men-fashion-Watches-top-quality-brand-waterproof-army-luxury-wristwatch-military/32720943440.html
5 days ago.
after I bought it seller put a tracking number in a really short time.
As usual I checked it from 17track website then I saw
electronic data received information.
after I wrote him about this situation he said it was a wrong tracking number and he added another one.
RF431097230CN
again it was with the same situation but when I asked about it he said he already gave it to the post office and already sent to my country.
after maybe 50 messages he did not answer any of them I explained I wanted the product I do not want to open dispute etc but nothing no reply at all but in parallel time he answered my friend's questions sent from my friend's profile. anyways, I wrote to aliexpress customer service and they just said open a dispute after 10 days.
after 4th person A good customer service consular said she sent an e-mail to seller. and a copy to my mail. and shared the email of seller with me, for me to communicate.
I wrote an email about he is making something not good I wanted the product and etc.
And he answered with awful and insulting words to me.
I am a woman so it is so offensive and insulting
so help me what should I do? please I want him to be punished

the screenshot of the mail
http://i63.tinypic.com/mwd5yh.jpg

fake tracking number he gave
RF431097230CN

produts page
http://www.aliexpress.com/item/WATCH-Mechanical-mens-Automatic-clocks-Men-fashion-Watches-top-quality-brand-waterproof-army-luxury-wristwatch-military/32720943440.html

so please help me.

Didem.
int077
Pro
Posts: 7760
Post Re: Offensive and insulting mail from a fraud seller. help?!
on: November 19, 2016, 01:43
New Topic

1. First about the tracking number, what I tell people here when they get their tracking number is to wait at least 10 days before China Post register the parcel into the China Post system. The tracking of your parcel is here:
China Post Register Air Mail Tracking System

Parcel No.RF431097230CN tracking result
2016-11-14 10:31:16.0 Electronic Data Received
2016-11-14 11:17:41.0 Electronic Data Received

2. Like you mention in your E Mail ( Electronic Data Received) it's only the seller asking for a tracking number but that is 4 days ago, remember the rule of the 10 days in Para 1.

3. It's very sad to see what the seller told you on the response of your E Mail. Now what can you do, like Ali Express told you when your 10 days is done open a dispute to get your money back.

4. You should share the seller response E Mail with Ali Express Customer Service.

5. If ever you want to check the validity of a tracking number go here:
http://track-chinapost.com/startairmail.php

6. There is also other useful info on the above page.

Hope this help.
int077
Pro
Posts: 7760
Post Re: Offensive and insulting mail from a fraud seller. help?!
on: November 19, 2016, 01:56
New Topic

1. Is that the name of the person who own the store:
http://watchfactory.aliexpress.com/store/contactinfo/2130188.html?spm=2114.8147860.0.0.FZ3zc8

Hope this help.
orderindis-
order
Newbie
Posts: 5
Post Re: Offensive and insulting mail from a fraud seller. help?!
on: November 19, 2016, 02:41
New Topic

yes he is the owner
what should I do? report him?
int077
Pro
Posts: 7760
Post Re: Offensive and insulting mail from a fraud seller. help?!
on: November 19, 2016, 03:03
New Topic

1. You should share the seller response E Mail with Ali Express Customer Service. Don't forget to include your portion and his response.

Hope this help
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