Quote from mondo on December 25, 2016, 21:36
Hi,

Thx for prompt answer.
It is not possible that items are 10 days in airplane...
This informations I can see also on tracking portals.
According to your information it can be still in China right ?
Where to get some additional information I guess from China Post or that is not possible ?
You are representative of China post ?

From domestic side I know who to mail/ping but from origin side I'm blind...

KR
Mondo

1. Both of your parcels has gone out of China, now they might be doing this:

Multi-hop routing:
Routing is a whole separate matter, but suffice it to say that “lowest cost” tends to win out over “fastest speed”. Mail shipments may transit many countries en route to their destination.

2. The parcels might already be in your country right now, but they did not get scan yet.

3. China post does not have additional information about your parcels. As soon as parcel leave China no more tracking is done to the parcel except when they arrive in the destination country.

4. I don't work for China Post and I don't live in China.

5. When parcels arrive in your country it goes into what they call an Inbound Warehouse (Customs). From there your Post Office needs to scan parcel on arrival or when they have time to do it. Then give it to Customs for clearance and then back to the Post office for delivery.

6. If you can not wait anymore for your parcel then contact seller and tell him you have not receive your parcel.

Hope this help.

Quote from stefanjt on December 30, 2016, 13:43
Could you please help me find more information about shipment with tracking number RG304790007CN ? It has been stuck at "Send item abroad (EDI-received)" since Nov 19th.

1. Maybe you should look at this for your country Bulgaria:
http://track-chinapost.com/China_Post_Arrival_Time_Stat.php

2. Last tracking of your parcel is this:
2016-11-18 23:14
Beijing airport and left

3. Now it's up to Bulgaria Post to scan your parcel on arrival or when they have time to do it. After gives it to Customs for clearance.

Thanks.

How about this one 04060219805 ? It's been stuck at "arrive export exchange" since Nov 14.

Thanks.

Quote from Dzemper on January 23, 2017, 22:33
Hello, I would need some assistance about the whereabouts of my package, RF488291451CN, it's been more than two weeks since last update, thank you kindly.

1. The last tracking of your parcel is this:
2017-01-08 22:22 Beijing airport and left

2. Now what need to happen is Croatia Post scan your parcel on arrival or when they have time to do it.

3. Just keep tracking your parcel on the Croatia Post site for any new movement.

4. Your parcel should have arrive in your country by now.

Thanks.