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Author Topic: Parcel for UAE stuck in one place
Saddie
Newbie
Posts: 12
Post Parcel for UAE stuck in one place
on: December 11, 2016, 23:52
New Topic

Hello

The tracking shows my parcel is at guangzhou since almost a month. Could someone tell me what's going on? This has never happened before as i usually get my parcels within a month. My tracking number is below

RS230708938CN

Thank you!

int077
Pro
Posts: 7760
Post Re: Parcel for UAE stuck in one place
on: December 11, 2016, 23:58
New Topic

1. This is the tracking of your parcel:
China Post Register Air Mail Tracking System
Parcel No.RS230708938CN tracking result
2016-11-12 17:47:23.0 Electronic Data Received
2016-11-15 02:59:07.0 佛山city Post Office parcel 集邮局 received
2016-11-15 03:47:44.0 佛山city Post Office parcel 集邮局 customs scan
2016-11-15 04:57:56.0 leaving 佛山city Post Office parcel 集邮局 ,next station 南海
2016-11-16 09:56:38.0 Guangzhou Transit Station export security scan
2016-11-16 13:21:46.0 Guangzhou Transit Station export customs scan (domestic transit )

2. Either your parcel is traveling inside China to another location to get a flight to United Arab Emirates. Or your parcel has difficulty passing the China Post Export Customs scan. You might want to look at this:

China Post Forbidden Item List

What is the status of “Export Customs Scan” ? How long it will take?

3. May I suggest you contact seller and tell him that your parcel is stuck in Guangzhou Transit Station export customs. Ask him to call China Post Hot Line to find out about your parcel.

4. Please provide seller with the above tracking so he understand what you are talking about.

Hope this help.

Saddie
Newbie
Posts: 12
Post Re: Parcel for UAE stuck in one place
on: December 12, 2016, 22:58
New Topic

I sent a message to the seller yesterday but I have not received any response yet. Should I be concerned?

int077
Pro
Posts: 7760
Post Re: Parcel for UAE stuck in one place
on: December 12, 2016, 23:29
New Topic

1. Just give him 72 hours, especially if he has to contact China Post Hot Line.

2. If on the 19 Dec, he has not responded to you and you can not see any more tracking, then just open a dispute for not receiving your parcel.

Hope this help.

Saddie
Newbie
Posts: 12
Post Re: Parcel for UAE stuck in one place
on: December 14, 2016, 15:36
New Topic

Thank you for all the assistance so far.

"don't worry the parcel is on the way to your side ,when it arrives your side it will updates pls wait for it ."

I got this as the reply today. I'm not sure how long I should wait now

int077
Pro
Posts: 7760
Post Re: Parcel for UAE stuck in one place
on: December 14, 2016, 16:40
New Topic

1. Just make sure you still have buyer protection for your parcel. If you don't see any movement of your parcel by 19 Dec, then just open a dispute for non reception of parcel. In your dispute include the tracking of your parcel.

Hope this help.

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