“Export Customs Scan” means the parcel is ready for export customs clearance. Once it completed customs clearance, it will be sent to airline.

Normally this procedure will complete within 2 to 10 days.If your parcel stuck in this status for more than 2 or even 3 weeks. Normally this means the parcel has problem to pass security check and will be returned to shipper. You should open a dispute asap, check the page how to open dispute and claim your money back