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Author Topic: Getting worried about undelivered package
ureloaded
Newbie
Posts: 4
Post Getting worried about undelivered package
on: June 8, 2014, 18:42
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Hi! An item was shipped to me on May 9th from PEK airport (tracking number RC574928604CN) and it hasn't been received by Chilean post service yet. Nevertheless, I just saw another post on this forum from another Chilean who was sent a package on the same date, from the same airport, and even at the same time as my package (tracking number RD054132185CN). His package arrived the country on June 2nd, but mine hasn't been updated yet.
As far as I know, packages are sent together on a single bag/box/whatever it is they use for international shipping. Since this other user's package on thread http://track-chinapost.com/?page_id=242/china-post-forum-group1/am%C3%A9rica-latina-foro-forum11/envio-a-chile-thread4191 was already updated and arrived the country, am I to think mine got "lost" somewhere?

Regards.
chinapostv-
olunteer
Administrator
Posts: 45861
Post Re: Getting worried about undelivered package
on: June 9, 2014, 05:54
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please wait one more week and see what happens, sometimes later shipped item might arrive earlier, it depends your luck.
ureloaded
Newbie
Posts: 4
Post Re: Getting worried about undelivered package
on: June 9, 2014, 13:40
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Thank you for your answer. Nevertheless, my concern is that, as I said on the original message, someone else in my country was sent a package from the same airport at the same time and date. So, those packages are supposed to travel together inside a box/bag/container which has all the packages that must be delivered to Chile. His package was received by the Chilean Post Service on June 2nd, so my package should have arrived with that bulk of envelopes/packages too (remember they were sent from the same airport at the same time and date?).
I guess someone is enjoying my XBOX Hard Drive somewhere else. Should I open a dispute?
chinapostv-
olunteer
Administrator
Posts: 45861
Post Re: Getting worried about undelivered package
on: June 9, 2014, 18:01
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your buyer protection deadline has not expired right? I believe you can wait a couple of more days until 3 to 4 days before protection deadline. if still not arrive, then open dispute.
ureloaded
Newbie
Posts: 4
Post Re: Getting worried about undelivered package
on: June 9, 2014, 20:15
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Buyer protection was extended by 15 days as I requested it to seller, but that was several days before I saw another parcel which departed on the same plane had already arrived. I will wait 1 more week and then I will open a dispute.

Thanks for your help.
chinapostv-
olunteer
Administrator
Posts: 45861
Post Re: Getting worried about undelivered package
on: June 10, 2014, 07:03
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how do you know your parcel went to which plane? even two parcels are sent to airline the same day to same destination, they might be on different flights. Please remember that the parcel was sent to airline does not necessarily means it is on board to a plane. It might be staying in airline warehouse for a couple of days or even several weeks to get actually shipped on board to a flight.

ureloaded
Newbie
Posts: 4
Post Re: Getting worried about undelivered package
on: June 10, 2014, 16:52
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Even if the "sent to airline" status shows same airport, same date and same time of the day? I don't know the way China Post works, but common sense tells me that if 2 parcels have the same status from the same airport, same date, same time, and even same destination country, they were sent within the same batch of envelopes/boxes/parcels.
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