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Author Topic: where is my package
faloncz
Newbie
Posts: 1
Post where is my package
on: January 29, 2019, 14:28
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Hello, I ordered a package from China, but it did not arrive yet, its more than a month. Could you please help me and find out what happened to the package? Tracking number is RH997005665CN. Thanks for your support.

chinapostv-
olunteer
Administrator
Posts: 46111
Post Re: where is my package
on: January 29, 2019, 17:16
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http://track-chinapost.com/result_china.php?order_no=RH997005665CN shows the number was sent to airline on Jan 5.
China Post will lost control of the parcel after sent to airline. so there will be no update anymore after sent to airline date.

Sent to airline does not mean you will get the parcel very soon. It will keep waiting 5 to 10 days in airline warehouse waiting flight space and another 1 to 4 weeks import customs processing in destination country(speed depending on country). The status will stuck at "sent to airline" during this 2 to 8 weeks period.

Once it passes import customs clearance, Czech Post will scan and update its new location for China Post database and you will see new status.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.
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