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Author Topic: Tracking help
Psycho
Newbie
Posts: 2
Post Tracking help
on: November 29, 2019, 09:13
New Topic

Hello my Package has no update since 2 weeks.Can you help me?

LO423585788CN
chinapostv-
olunteer
Administrator
Posts: 46111
Post Re: Tracking help
on: November 29, 2019, 09:33
New Topic

http://track-chinapost.com/result_china.php?order_no=LO423585788CN shows the parcel was shipped From China Post Shenzhen office to Germany on Nov 13.

It is now some middle location between China Post system and Germany Post system(possibly airline warehouse in Shenzhen ,China or customs warehouse in Germany). You can not know exact situation when parcel is in such middle locations.

Such no-information stage might last 7 to 20 days(rush season can take 30 to 40 days) until Germany Post gets the parcel from customs. Then Germany Post website will show its new status with Germany location.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.
Psycho
Newbie
Posts: 2
Post Re: Tracking help
on: November 29, 2019, 09:43
New Topic

Thanks for the Information :)

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