My parcel has been in Export Customs Scan since 20140309
I have open a dispute with the seller on aliexpress bur they say tha i should wait.
For how long?

Trackning number RB759680979CN

Hello,

I have a similar problem with a order in Aliexpress. Tracking number RC659469118CN, has been in Export Customs Scan since 20140412. I use the chat in Aliexpress and they advice me to open a dispute. The seller refuse and I escalate a complaint. I don`t know when you bought your item. Mine was in 20140331. Today I receive a new message in the complaint page from Aliexpress:

To move forward with this case, buyer needs to confirm with us whether the goods are received by 2014-06-05. If buyer has received the goods in good condition, please cancel this claim and confirm order received.

Dispute Order On Aliexpress

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
The current status of your claim is: "Awaiting the other party's response". Please log in to <http://channel.alibaba.com/complaint> to check the status of your case. If you have evidence or proposal to provide, please click "Respond Now".

...

According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us whether you have received the goods by 2014-06-05. We kindly suggest you need positively negotiate with your seller regarding this dispute.

If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.

PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint center. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.

Your understanding and cooperation will be appreciated.

Best regards,
Amy
AliExpress Case Management Team

Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.

I don't have much experience in aliexpress but I think you should in fact escalate your dispute to a complaint because now I know that if I don' t receive my item until 2014-06-05 I will probably receive my money back (I hope so!!!) and that the seller will receive the payment.

I hope this helps.

if you confirm to aliexpress that you have received the goods, then your money can not be refunded anymore. you'd better refuse to confirm receiving and get refund first. if you receive the parcel later, then repay the seller.

many parcel to India was delayed or even lost in India import customs. if you have not got it for 50 days, you'd better open a dispute.

Open a dispute with your seller or paypal.