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Author Topic: Where could my package be?
Desiree
Newbie
Posts: 1
Post Where could my package be?
on: April 2, 2019, 16:24
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Hi
I've ordered a product from China and my status says "alert". What does it mean? I've been waiting for the delivery for 2 weeks now. Tracking number : RV853946818CN
Thanks in advance
chinapostv-
olunteer
Administrator
Posts: 46645
Post Re: Where could my package be?
on: April 3, 2019, 05:51
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http://track-chinapost.com/result_china.php?order_no=RV853946818CN shows the number was sent to airline on April 3.

China Post will lost control of the parcel after sent to airline. so there will be no update anymore after sent to airline date.

Sent to airline does not mean you will get the parcel very soon. It will keep waiting 5 to 10 days in airline warehouse waiting flight space and another 6 to 10 weeks in South Africa import customs processing . The status will stuck at "sent to airline" during this 8 to 12 weeks period.

Once it passes import customs clearance, South Africa Post will scan and update its new location for China Post database and you will see new status.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.
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