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Author Topic: Problem with the order
ersn
Newbie
Posts: 11
Post Problem with the order
on: July 14, 2014, 00:40
New Topic

Hello! I have an order with a tracking number RI002768952CN. The problem is that tracking information says ''departure from outward office of exchange'' three times. Approximately two weeks passed between the first and the third. What does that mean? Thanks in advance for your replies.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Problem with the order
on: July 14, 2014, 00:43
New Topic

RI002768952CN was returned to Shenzhen by airline. You probably will NOT receive this parcel. you'd better open dispute and claim refund.

ersn
Newbie
Posts: 11
Post Re: Problem with the order
on: July 16, 2014, 14:02
New Topic

dear friend,
good day! thanks for your message.
the package has already departed china. just as you know the package was sent via china post airmail and the delivery speed is really various from orders...
you can track it via this link:
http://track-chinapost.com/startairmail.php
there wont be more updates until the package arrives in destination country.
pls juts wait for it patiently
regards!

Below is the message from the seller when I informed him about the problem. Also he extended the purchase protection period. I do not think he is a bad seller. Feedbacks are very good for this seller. At this point what do you recommend?

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