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Author Topic: Help on my parcel
smile123
Newbie
Posts: 5
Post Help on my parcel
on: June 26, 2017, 03:22
New Topic

Hi, bought a parcel using EMS from China to Singapore. Parcel tracking number is LX362339287CN. It had been around 3 weeks and tracking status keep show that it is at departue customs. Can anyone advise whether it had been shipped out of China? Thanks!
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help on my parcel
on: June 26, 2017, 03:38
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LX362339287CN still in Shenzhen. It should have some problem to pass customs inspection. What is the item inside?
madesign
Newbie
Posts: 17
Post Re: Help on my parcel
on: June 26, 2017, 09:24
New Topic

Hi, can you help me with this parcel:
HBM170509X8D000111 It has been more than a month with no update. Is it lost and should I open a dispute.

Thanks in advance!
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help on my parcel
on: June 26, 2017, 09:44
New Topic

HBM170509X8D000111 is not china post tracking number.
Neeruram
Newbie
Posts: 2
Post Re: Help on my parcel
on: June 26, 2017, 14:00
New Topic

Hi, pls help for my parcel LX365705064CN. It was sent by the seller on June 8th. Pls tell me where it is now.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help on my parcel
on: June 26, 2017, 18:47
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Quote from Neeruram on June 26, 2017, 14:00
Hi, pls help for my parcel LX365705064CN. It was sent by the seller on June 8th. Pls tell me where it is now.

LX365705064CN left Shenzhen on Jun 24. You should get it in 2 weeks.
Neeruram
Newbie
Posts: 2
Post Re: Help on my parcel
on: June 27, 2017, 07:46
New Topic

Ok but I got an alert on the tracking system as

2017-06-27 10:34 Shenzhen back properly cast
2017-06-27 09:48 Shenzhen City, bantian Center Sales Department to arrange delivery, expected delivery by 23:59:00 (Messenger name: Wang Weiwu; phone: 28896993)
2017-06-24 15:26 Shenzhen customs clearance

What does this mean? Pls help
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help on my parcel
on: June 27, 2017, 08:22
New Topic

Quote from Neeruram on June 27, 2017, 07:46
Ok but I got an alert on the tracking system as

2017-06-27 10:34 Shenzhen back properly cast
2017-06-27 09:48 Shenzhen City, bantian Center Sales Department to arrange delivery, expected delivery by 23:59:00 (Messenger name: Wang Weiwu; phone: 28896993)
2017-06-24 15:26 Shenzhen customs clearance

What does this mean? Pls help

LX365705064CN left Shenzhen on Jun 24.
Ch0151
Newbie
Posts: 1
Post Parcel delivered to wrong address
on: June 27, 2017, 08:59
New Topic

LX344141685CN Can you help me my parcel was delivered to a wrong address it seems because it says delivered but I have not received this item? I have contacted Royal Mail and they told me I need to contact China post because you have to contact them. Thanks
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help on my parcel
on: June 27, 2017, 09:23
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Quote from Ch0151 on June 27, 2017, 08:59
LX344141685CN Can you help me my parcel was delivered to a wrong address it seems because it says delivered but I have not received this item? I have contacted Royal Mail and they told me I need to contact China post because you have to contact them. Thanks

you can not contact China Post, only shipper can.

Royal Mail website show the parcel status as "SOUTH EASTERN PDO, DELIVERED". If this is not your address, you should open dispute to seller and claim refund.
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