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Author Topic: Help me
Abhi142
Newbie
Posts: 7
Post Help me
on: October 30, 2017, 06:18
New Topic

Guys i have placed an order on 22 October on AliExpress. I selected Hong Kong post as preferred courier service because I want my order to delivered before 20 November. Now seller has shipped order via china post. Here is my tracking number RY530851115CN it's stuck on same status from 5 days. So what should i do now? I really want that order delivered before 20 November
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help me
on: October 30, 2017, 06:56
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1)Your parcel is china post not hong kong post.
2)http://track-chinapost.com/startairmail.php shows it left china on Oct 25. normally it will travel about one or two weeks to reach India and takes another 2 to 3 weeks to complete India customs clearance.
3)after parcel left china, you can not see new status until India customs releases the parcel to India post. please be patient.
Abhi142
Newbie
Posts: 7
Post Re: Help me
on: October 30, 2017, 07:34
New Topic

I know it's china post but i have selected Hong Kong post as preferred courier partner & also paid extra money.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help me
on: October 30, 2017, 08:27
New Topic

you can file complaint to aliexpress and claim compensation.
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