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Author Topic: Ordered large package from Taobao and its taking longer than usual.
Tsundertay
Newbie
Posts: 4
Post Ordered large package from Taobao and its taking longer than usual.
on: December 5, 2017, 18:34

Hi everyone!

I frequently order from Taobao and ALWAYS go for EMS/DHL.

As a general rule it only takes about 8 days for my package to arrive after being shipped from the ware house. It shipped last Sunday and the shipping hasn't updated :(

I'm worried my package won't arrive before the 14th when I need it by. Can anyone give me any insight?

My tracking number is EA311367200CN

chinapostv-
olunteer
Administrator
Posts: 24625
Post Re: Ordered large package from Taobao and its taking longer than usual.
on: December 6, 2017, 01:12

EA311367200CN shows the parcel left china on Nov 27. Now is busy season, US customs import processing might take 2 to 4 weeks, you need some patient. There won't be any updates until US customs releases the parcel to USPS.

Tsundertay
Newbie
Posts: 4
Post Re: Ordered large package from Taobao and its taking longer than usual.
on: December 7, 2017, 05:03

That is unfortunate. I ordered it DHL so if doesn't come in time I'm going to be pretty upset :(

Tsundertay
Newbie
Posts: 4
Post Re: Ordered large package from Taobao and its taking longer than usual.
on: December 8, 2017, 06:03

UPDATE: I contacted USPS and they stated that the package has not arrived in the US and it very well may still be in China :( I am getting very frustrated with all of this.

chinapostv-
olunteer
Administrator
Posts: 24625
Post Re: Ordered large package from Taobao and its taking longer than usual.
on: December 8, 2017, 06:07

US customs import processing might take 2 to 4 weeks. USPS can not know where it is until US customs releases the parcel. please be patient.

Tsundertay
Newbie
Posts: 4
Post Re: Ordered large package from Taobao and its taking longer than usual.
on: December 11, 2017, 18:18

I messaged EMS. And they informed me it's just backed up. Had I known this was going to happen I wouldn't have bothered paying for express shipping.

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