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Author Topic: Parcel stuck
djdopo
Newbie
Posts: 4
Post Parcel stuck
on: February 13, 2018, 15:23

My parcel is still stucked after 1 month! Italy post says that my parcel is in china.

Track: LX066615185CN

shadowspar
Pro
Posts: 1427
Post Re: Parcel stuck
on: February 13, 2018, 16:41

Parcels to Italy are seriously delayed right now. More details in this thread: http://track-chinapost.com/?page_id=242/china-post-forum-group1/italia-forum-forum10/pacchetti-rinviati-all-italia-delayed-parcels-to-italy-thread24710.0

Lately this type of parcel to Italy seems to be taking around 50 days.

djdopo
Newbie
Posts: 4
Post Re: Parcel stuck
on: February 13, 2018, 19:53

Poste italiane told me that the parcel isn't on the national territory.
They suggest me to contact China post.

shadowspar
Pro
Posts: 1427
Post Re: Parcel stuck
on: February 14, 2018, 05:08

Quote from djdopo on February 13, 2018, 19:53
Poste italiane told me that the parcel isn't on the national territory.
They suggest me to contact China post.

The only way to contact China Post is by telephone: +86 10 11185 -- Chinese Mandarin only, they don't speak any other language. Failing that, keep an eye on your parcel tracking, and if your buyer protection period is close to running out, open a dispute with your seller.

djdopo
Newbie
Posts: 4
Post Re: Parcel stuck
on: February 14, 2018, 07:31

Unfortunately I haven't buyed the article on aliexpress, but I payed for it through PayPal.
The seller don't answer to me but probably because in China there is Chinese New year. I'll wait for a couple of weeks and after I'll open a PayPal contestation.

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