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Author Topic: No Update in Over a Month
hawianisth-
edude
Newbie
Posts: 2
Post No Update in Over a Month
on: June 17, 2019, 14:45
New Topic

Hi all,

I am having a slight issue where my package has not had any tracking updates for over a month now. The tracking number is CP383503236CN. Any clue what my next steps should be?

Thanks!

chinapostv-
olunteer
Administrator
Posts: 39413
Post Re: No Update in Over a Month
on: June 17, 2019, 15:45
New Topic

This kind of parcel starting with CP is called air/sea combined parcel. It is a very slow parcel. Normally it will arrive Singapore in 4 to 6 weeks. If the parcel weight is over 2kgs, it can take up to half year to arrive.

hawianisth-
edude
Newbie
Posts: 2
Post Re: No Update in Over a Month
on: June 17, 2019, 15:51
New Topic

That is not something I was aware of at all. Thank you for your help!

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