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Author Topic: MY SHIPMENT FROM CROATIA IS STUCKED ON THE CUSTOM SCAN IN GUANGZHOU FROM DECEMBER 27TH
Sanda-
Carevic
Newbie
Posts: 3
Post MY SHIPMENT FROM CROATIA IS STUCKED ON THE CUSTOM SCAN IN GUANGZHOU FROM DECEMBER 27TH
on: January 14, 2019, 14:08
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MY SHIPMENT WHICH START FROM CROATIA AS A GIFT FOR CHRISTMAS FOR A BUSINESS PARTNER FROM DECEMBER 17TH STILL WASN'T DELIVERED AND DON'T MOVE FROM CHINESE CUSTOM IMPORT SCAN IN GUANGZHOU FROM DECEMBER 27TH BUT INSIDE THE PACKAGE ARE JUST SMALL GIFT THINGS WHICH ARE ALLOWED IN ALL COUNTRIES INCLUDING CHINA. I EXPECTED PACKAGE WILL BE DELIVERED ON TIME BUT DON'T MOVE FROM THE CUSTOM FOR 20 DAYS! CAN SOMEBODY HELP ME WHAT TO DO OR HOW TO PUSH DELIVERY OF THIS PACKAGE, WHO CAN I CONTACT IN ENGLISH OR SHOULD I SEND SOME ADDITIONAL INFORMATION OR PAY SOME EXTRA CHARGE TO THE CUSTOM AS RECEIPMENT DON'T KNOW ABOUT IT, SHOULD JUST RECEIVE IT?

TRACKING NUMBER OF THE PACKAGE IS CP188766106HR,

THANK YOU FOR THE HELP.

SANDA

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: MY SHIPMENT FROM CROATIA IS STUCKED ON THE CUSTOM SCAN IN GUANGZHOU FROM DECEMBER 27TH
on: January 14, 2019, 15:35
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http://track-chinapost.com/startairmail.php shows the parcel disappeared in post office in 广州国际邮件处理中心 after Dec 26. It might be lost . You need ask receiver call China Post hotline 11185 and inquiry delivery detail. If receiver is in Guangzhou, he can go to that post office to see if he can pickup the parcel(parcel might have address problem and not deliverable).

Sanda-
Carevic
Newbie
Posts: 3
Post Re: MY SHIPMENT FROM CROATIA IS STUCKED ON THE CUSTOM SCAN IN GUANGZHOU FROM DECEMBER 27TH
on: January 22, 2019, 10:14
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Thank you for the answer but this don't help a lot as I can see many people have similar issues like me and can't get delivery details more concrete than the status what I can see on tracking sites. Receiver is not in Guangzhou for next 2 months and can't pick up the parcel personally anymore so I want the parcel back in Croatia like was written on the delivery document, return after 10 days of non-delivery. Can somebody from here help me with more concrete information who can check with China Post in Chinese language on more concrete details and to ask China Post to return the package after so long time of non-delivery. I would be more than thankful for this kind of concrete help as it's quite important for business. Thank you once again.

Sanda-
Carevic
Newbie
Posts: 3
Post Re: MY SHIPMENT FROM CROATIA IS STUCKED ON THE CUSTOM SCAN IN GUANGZHOU FROM DECEMBER 27TH
on: January 31, 2019, 12:08
New Topic

Any help from China regarding my issue?

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