China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.





Pages: [1]
Author Topic: My Package is stuck at Shenzhen customs
wanderlust-
29
Newbie
Posts: 2
Post My Package is stuck at Shenzhen customs
on: June 26, 2019, 02:12
New Topic

Hi, my Traking ID is CL304938578IN. The package had reached Shenzhen customs offfice on 18 June. But ever since there is no update on it. Can i contact the customs office, if so, can you share the contact details ?

thanks

chinapostv-
olunteer
Administrator
Posts: 39408
Post Re: My Package is stuck at Shenzhen customs
on: June 26, 2019, 05:58
New Topic

You need ask receiver call china post hotline 11185 and try to pickup from China customs warehouse inside China Post Shenzhen office. Some duty might need to be paid.

wanderlust-
29
Newbie
Posts: 2
Post Re: My Package is stuck at Shenzhen customs
on: June 26, 2019, 06:51
New Topic

I called china post, however, they said they are helpless as the item is with customs department. Can you give me the contact details of shenzhen customs

chinapostv-
olunteer
Administrator
Posts: 39408
Post Re: My Package is stuck at Shenzhen customs
on: June 26, 2019, 08:38
New Topic

unfortunately china customs does not support phone call. you must push receiver to pickup the parcel from customs in person. Otherwise the parcel will be returned to shipper.

Pages: [1]