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Author Topic: Details about my delayed package
jk060604
Newbie
Posts: 5
Post Details about my delayed package
on: November 6, 2018, 07:06
New Topic

Hello, my package is still stuck and has not updated since October 24th. EA401002043CN This is my parcel number. Can someone please help me get some details about this package?

chinapostv-
olunteer
Administrator
Posts: 32745
Post Re: Details about my delayed package
on: November 6, 2018, 07:12
New Topic

EA401002043CN should seriously delayed or lost. You need ask shipper file investigation with CHina Post EMS to locate the parcel.

jk060604
Newbie
Posts: 5
Post Re: Details about my delayed package
on: November 6, 2018, 07:21
New Topic

Is there anyway that you can file an investigation on my behalf. I am getting extremely worried.

chinapostv-
olunteer
Administrator
Posts: 32745
Post Re: Details about my delayed package
on: November 6, 2018, 07:31
New Topic

ONLY shipper can file the investigation. None else is allowed to do it for you.

jk060604
Newbie
Posts: 5
Post Re: Details about my delayed package
on: November 6, 2018, 07:36
New Topic

Can I find out more details as to exactly what is going on? When I track it on here it says on route and on 17track it says that it has a dispatch number but the airline number doesn't show up. How long does it normally take to be put on a plane?

chinapostv-
olunteer
Administrator
Posts: 32745
Post Re: Details about my delayed package
on: November 6, 2018, 08:40
New Topic

http://track-chinapost.com/startairmail.php shows the EMS parcel EA401002043CN was shipped on Oct 24. Normally it should arrive Korea in 10 days. Your parcel has been 2 weeks without update, that is why I says it is serious delayed or lost.

chinapostv-
olunteer
Administrator
Posts: 32745
Post Re: Details about my delayed package
on: November 6, 2018, 08:41
New Topic

http://track-chinapost.com/startairmail.php shows the EMS parcel EA401002043CN was shipped on Oct 24. Normally it should arrive Korea in 10 days. Your parcel has been 2 weeks without update, that is why I ask you contact shipper to file investigation. You can not get more detail without investigation.

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