My name is Joel Steward and I placed an order with Ali express in May of last year, the level of customer service and communication regarding my order has been very unprofessional and very rare, it takes weeks sometimes to get any kind of response regarding my order. The last I heard about my order was that they tried to tell me that it had been shipped to the address that I had stated on my order which was completely incorrect and a lie I then called again and spoke with someone else and was told that it was waiting to be cleared through customs in China. Now I got this new reference number and when I type it in it tells me that my order was rejected at Shanghai customs. So what the hell does this mean I've been waiting for almost a year just to be told after waiting so God damn long that my order didn't clear customs that would have been nice to know a long time ago, this whole order and situation has been a nightmare and completely unprofessional on every party involved with it, I would like my money back and paid in full, my reference number for my order is as follows RE220313184CN. That is the reference number I was given for my order associated with China Post registered Air Mail. Please respond to me with details on how to obtain a refund for my order thank you for your time.