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Author Topic: Who stole my packet?
Posts: 1
Post Who stole my packet?
on: November 14, 2019, 05:02
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My packet UT316737131CN reached Airport Rapid Direct Sealing Centre Business Department on 24/09/2019 and was to go to Beijing International.
It has been stolen.
Where do I lodge a complaint?

Posts: 45019
Post Re: Who stole my packet?
on: November 14, 2019, 05:36
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UT316737131CN is not necessarily to be stolen or lost. It should be still on the way.

this kind of parcel starting with U is china post ordinary parcel. China Post will not scan and update its status after it left China. so you can not see new status and know where it is now.

This is a slow and cheap service for low value item. Both China and destination country give very low priority to sort and deliver this kind of parcel. china post ordinary parcel might take 4 to 12 weeks to reach your country.

If your buyer protection is expiring, you should open dispute to paypal/aliexpress for lost parcel refund. Otherwise keep waiting.

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