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Author Topic: Where is package RV578629163CN
Tessa
Newbie
Posts: 2
Post Where is package RV578629163CN
on: October 14, 2021, 14:35
New Topic

Hi,

I would like to know where my package( RV578629163CN ) is? It was sent on August 11th and the last update on our local delivery service was August 21st but both ship24 and 17track say that it's in my country.

chinapostv-
olunteer
Administrator
Posts: 29583
Post Re: Where is package RV578629163CN
on: October 14, 2021, 19:42
New Topic

https://track-chinapost.com/startairmail.php shows RV578629163CN arrived Lisboa on Oct 5. It is still waiting for import processing.

Tessa
Newbie
Posts: 2
Post Re: Where is package RV578629163CN
on: October 19, 2021, 10:33
New Topic

How long does that usually take? because it's been 8 days since it arrived according to the reply

chinapostv-
olunteer
Administrator
Posts: 29583
Post Re: Where is package RV578629163CN
on: October 19, 2021, 21:18
New Topic

CTT has not got the goods from Portugal customs. Not sure what happened. You can contact CTT for more information. If CTT can't find the goods, you have to open dispute to seller for lost item refund.

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