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Author Topic: Stuck in customs in Sydney since 1st July 2021
KatieS
Newbie
Posts: 2
Post Stuck in customs in Sydney since 1st July 2021
on: August 3, 2021, 06:11
New Topic

Hullo China Post
My package arrived in Sydney Australia on 01/07/2021 awaiting clearance and is still there 34 days later. I lodged an enquiry with Australia Post and they said I must contact China Post. The tracking number is LZ920176037CN. Can you please help???? Jia jia.

chinapostv-
olunteer
Administrator
Posts: 28842
Post Re: Stuck in customs in Sydney since 1st July 2021
on: August 3, 2021, 06:44
New Topic

Australia Post website shows the item arrived Sydney on Jul 1st, but never show up again. This means the item is very likely to be lost.

If this is a paypal/aliexpress/amazon/ebay, you have to open dispute for lost item refund.

KatieS
Newbie
Posts: 2
Post Re: Stuck in customs in Sydney since 1st July 2021
on: August 3, 2021, 09:40
New Topic

This is not a reasonable response. Have you made enquiries with Australian customs????

zzz166
Pro
Posts: 352
Post Re: Stuck in customs in Sydney since 1st July 2021
on: August 3, 2021, 10:53
New Topic

this nothing to do with China Post , as your item arrived Australia you need to contact Australia Post for complete your declaration with this package.

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