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Author Topic: Pls check with my parcel EE715520029MY
siang
Newbie
Posts: 6
Post Pls check with my parcel EE715520029MY
on: July 11, 2022, 05:28
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8/7/22 import customs on- hold, may i know when the clearance will be done and deliver to receiver? And also, can I have the contact or the way to get with the one in charge with this parcel?

chinapostv-
olunteer
Administrator
Posts: 33332
Post Re: Pls check with my parcel EE715520029MY
on: July 11, 2022, 06:20
New Topic

http://track-chinapost.com/result_china.php?order_no=EE715520029MY shows the item arrived Guangzhou customs on July 8. Please ask receiver call China Post hotline 11185 to make customs clearance. If you have written receiver's cell phone number, then he/she should receive a custom clearance notice message. Receiver need to download an APP to make customs declaration.

siang
Newbie
Posts: 6
Post Re: Pls check with my parcel EE715520029MY
on: July 12, 2022, 01:55
New Topic

ok, will ask receiver call china post hotline, but is that any problem? since the latest status is on hold. why will it be on hold?

chinapostv-
olunteer
Administrator
Posts: 33332
Post Re: Pls check with my parcel EE715520029MY
on: July 12, 2022, 05:14
New Topic

on hold means the item is still in customs not delivered yet. it can be different reasons, receiver can not be found, or duty not paid or receiver has not make declaration.

Once receiver make customs clearance, China Post will deliver the goods to receiver and on hold status will become delivered.

siang
Newbie
Posts: 6
Post Re: Pls check with my parcel EE715520029MY
on: July 14, 2022, 03:32
New Topic

Pls send me the link or the website which can register to make custom clearance. thank u.

chinapostv-
olunteer
Administrator
Posts: 33332
Post Re: Pls check with my parcel EE715520029MY
on: July 14, 2022, 05:39
New Topic

there is no such website. Receiver should receive a text message from China post to register key for an APP and make customs clearance. If you did not write receiver's cell phone number in the parcel, receiver needs to call China Post hotline 11185 to get the message.

siang
Newbie
Posts: 6
Post Re: Pls check with my parcel EE715520029MY
on: August 12, 2022, 05:33
New Topic

Alright, already submit the information to make customs clearance, so after that what number should i call to contact with?

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