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Author Topic: Parcel number CY579917974DE from Germany to China
tim257
Newbie
Posts: 2
Post Parcel number CY579917974DE from Germany to China
on: February 7, 2024, 19:12
New Topic

Dear ladies and gentlemen

I have sent a parcel with the consignment number CY579917974DE to China. However, it has been with you since 05.12.23. Can you tell me when the parcel will be sent to the recipient?

Best regards

chinapostv-
olunteer
Administrator
Posts: 35812
Post Re: Parcel number CY579917974DE from Germany to China
on: February 8, 2024, 06:03
New Topic

the parcel is a return for refund? http://track-chinapost.com/result_china.php?order_no=CY579917974DE shows the parcel arrived in Yantai in Dec 2023, but receiver doesn't make customs clearance. Please ask receiver call :0535-6518079 to make customs clearance.

tim257
Newbie
Posts: 2
Post Re: Parcel number CY579917974DE from Germany to China
on: February 10, 2024, 14:36
New Topic

Yes its a return for refund. As the sender, do I have to clear the goods through customs or does the original sender of the goods or the current recipient do this?

chinapostv-
olunteer
Administrator
Posts: 35812
Post Re: Parcel number CY579917974DE from Germany to China
on: February 10, 2024, 15:26
New Topic

only. receiver can make customs clearance. Obviously your seller doesn't want to make customs clearance in order to avoid refund.

You need to call your bank and report fraud.

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