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Author Topic: Parcel: CY285558098DE Help
MuratE
Newbie
Posts: 2
Post Parcel: CY285558098DE Help
on: October 13, 2024, 09:17
New Topic

Hello,

My Parcel has the same status since spetember 17th an I dont know what to do
Please I need help

chinapostv-
olunteer
Administrator
Posts: 46166
Post Re: Parcel: CY285558098DE Help
on: October 13, 2024, 10:55
New Topic

the parcel CY285558098DE arrived in Hangzhou customs on Sep 19 but your receiver has not made customs clearance. Did you write receiver's mobile phone number in the parcel? If yes, receiver should have received a text message from China Post, the message has a passcode to make online customs declaration.

MuratE
Newbie
Posts: 2
Post Re: Parcel: CY285558098DE Help
on: October 13, 2024, 12:05
New Topic

And if I didnt write the receivers number, what should I do.
Update: I found their number
Its: +447488 863132
Please can you help me with my parcel. I need the money back

chinapostv-
olunteer
Administrator
Posts: 46166
Post Re: Parcel: CY285558098DE Help
on: October 13, 2024, 14:09
New Topic

first, your receiver must have a china mobile phone number, not German number

If you don't write receiver's china phone number, then you need ask receiver to go to local China Post office to make customs clearance in person. he can call china post hotline 11185 and ask for help.

It seems that you returned something to China for refund. Some bad seller doesn't make customs clearance in order to avoid refund money to buyer. If this is your case, you need avoid buying from such bad seller in future.

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