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Author Topic: Parcel arrived in the UK (at Langleys) on 27th of January - still did not receive it, not received a
daxey
Newbie
Posts: 1
Post Parcel arrived in the UK (at Langleys) on 27th of January - still did not receive it, not received a
on: May 4, 2021, 10:54
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Last update was on 27th of January "Langley, get to the ground". Has anyone experienced something similar? I used EUB to deliver this parcel, as this was the only one that offered shipping items with batteries at that time (had 3 small watches in the parcel).

Since then, I have ordered a few parcels using EMS / GD-EMS and those have been delivered normally.

I am aware that the parcel could have been seized, however, I have not received a single letter from the customs or anyone. Tried to call Langleys but their phone does not work (I used the phone from google, if anyone knows other, working contact no that'd be appreciated). Royal Mail disconnects after an automated message about COVID delays and I am just unsure what's going off.

Any help would be appreciated.

Thanks

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chinapostv-
olunteer
Administrator
Posts: 27753
Post Re: Parcel arrived in the UK (at Langleys) on 27th of January - still did not receive it, not receiv
on: May 4, 2021, 18:53
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If the parcel arrived Langley on Jan 27 but you still have not got it, it is very likely to be lost.

You can google Royal Mail phone number and call them for detail. Royal Mail is responsible for China Post parcel delivery.

If Royal Mail can not find the item, You have to open dispute to your seller for lost parcel refund.

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