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Author Topic: Package stuck since late august - need help!
Mimi894
Newbie
Posts: 2
Post Package stuck since late august - need help!
on: October 14, 2021, 06:28
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Hi there! My post hasn’t moved since late august from Beijing: EB751438470CN. Any idea on when this is supposed to arrive? Seller has kept contact and was told this wasn’t lost…I’ve never had a package from China post ems be this late before.
Thanks

chinapostv-
olunteer
Administrator
Posts: 29583
Post Re: Package stuck since late august - need help!
on: October 14, 2021, 19:24
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EB751438470CN is very likely to be lost. Normally such EMS parcel should arrive within one month.

If I were you, I will open dispute to seller for refund no matter what he says.

Mimi894
Newbie
Posts: 2
Post Re: Package stuck since late august - need help!
on: October 15, 2021, 12:57
New Topic

Thank you. I’ve reached out to my agent and they’re having the shipping company investigate where it is…I’m not sure how long this takes to get an answer. Since it’s with an agent, I don’t think they do refunds if a parcel is lost. I’ve never had an issue with them before, and I’ve successfully received parcels before no Issue… I’m wondering if covid had anything to add to this at any point with Beijing. My last parcel was shipped first week of sept and I received it 11 days ago, but this one I’m very concerned about and don’t know how long to wait or how to proceed…

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