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Author Topic: Package from China arrived in Germany and didnt move anymore
DerReisend-
e1
Newbie
Posts: 1
Post Package from China arrived in Germany and didnt move anymore
on: August 10, 2022, 13:12
New Topic

Hallo,

My Package UU375343634CN arrived in Germany, but didn't move since April:

2022-04-12 21:28 广州市 Shipping Label Created Schweinfurt
2022-04-12 23:40 广州市 Loaded to truck Schweinfurt

.... (cut. I think unnessary.)

2022-04-17 19:39 广州市 Sent to carrier Schweinfurt
2022-04-18 02:20 CA Arrival Schweinfurt
2022-04-21 08:10 DEFRAA Arrival Destination Sorting Center Schweinfurt

How can I help or get the package? Do you know a way?
Thank you very much.

Yours
Michael

chinapostv-
olunteer
Administrator
Posts: 33332
Post Re: Package from China arrived in Germany and didnt move anymore
on: August 10, 2022, 17:19
New Topic

http://track-chinapost.com/startairmail.php shows UU375343634CN arrived at Germany on April 21. Normally Germany Post will deliver the parcel within 2 weeks after it arrives Germany.

Such U***CN parcel is called China Post ordinary small packet. Germany Post does not scan and update its status even if it is delivered. So you can't know its real delivery status in Germany.

If you haven't got the parcel, there can only be following two reasons:
1)Your seller printed wrong address(and very likely to be intensionally do this). The item was delivered to other address.
or
2)The item is lost by Germany Post.

No matter what is the reason, you need to open dispute to paypal and claim refund before it is too late.

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