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Author Topic: Package CY282692120DE is at customs for 3 weeks
mlmark
Newbie
Posts: 3
Post Package CY282692120DE is at customs for 3 weeks
on: February 6, 2024, 17:04
New Topic

Hello,
I have sent a package to China 1 month ago and it arrived to customs at Yiwu town on 15th January. Since then I have not received updates and the package will not move forward. I have called the number of ther Yiwu customs, but the operator does not speak English. Can you please tell when hte package will be delivered?
Regards,
Mark

chinapostv-
olunteer
Administrator
Posts: 35812
Post Re: Package CY282692120DE is at customs for 3 weeks
on: February 7, 2024, 13:43
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this is a return to seller for refund, right?

mlmark
Newbie
Posts: 3
Post Re: Package CY282692120DE is at customs for 3 weeks
on: February 8, 2024, 22:02
New Topic

Yes it is

chinapostv-
olunteer
Administrator
Posts: 35812
Post Re: Package CY282692120DE is at customs for 3 weeks
on: February 9, 2024, 00:39
New Topic

Obviously your seller doesn't want to make customs clearance andaccept the return.

Call your bank, report fraud and claim refund.

mlmark
Newbie
Posts: 3
Post Re: Package CY282692120DE is at customs for 3 weeks
on: February 9, 2024, 10:22
New Topic

Thank you for your help, first I call the seller to try to settle this, but if not possible I will report fraud. Have a great day!

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