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Author Topic: over a year of waiting for my package...
texaso6
Newbie
Posts: 4
Post over a year of waiting for my package...
on: May 27, 2022, 16:45
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hello, I bought a dji fpv drone and it turned out that google was defective, I sent it back to the store on 08/20/2021 since then it has been traveling, now I find it from 2021-11-24 14:29:57 in Beijing in customs control and since then and the date there are no new entries in the tracking ... I do not know what is happening and how long do I have to wait, I do not know how to contact them ... even my Polish post office wrote an e-mail to them asking what about this package but still nothing. dji package fpv is a valuable item, I do not know what to do anyone knows what to do in such a situation?

iotueglino-
ivoiessi
Pro
Posts: 514
Post Re: over a year of waiting for my package...
on: May 29, 2022, 17:38
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Hi, sorry if I reply the message only now.
Can you send a tracking code?

Bye

texaso6
Newbie
Posts: 4
Post Re: over a year of waiting for my package...
on: May 30, 2022, 05:12
New Topic

Quote from iotueglinoivoiessi on May 29, 2022, 17:38
Hi, sorry if I reply the message only now.
Can you send a tracking code?

Bye

CP239240912PL

http://track-chinapost.com/result_china.php?order_no=CP239240912PL

iotueglino-
ivoiessi
Pro
Posts: 514
Post Re: over a year of waiting for my package...
on: May 30, 2022, 12:29
New Topic

Hi, I read the tracking.
Unfortunelly the parcel have a customs problem and not imported in China.
The parcel was rejected by a lot of international shipment company, and the parcel enter in customs in 24 november 2021 in Beijing.

I think which the parcel has been lost.
Contact Poland Post and request more info and, if possible, a shipment refund.

texaso6
Newbie
Posts: 4
Post Re: over a year of waiting for my package...
on: May 30, 2022, 17:04
New Topic

Quote from iotueglinoivoiessi on May 30, 2022, 12:29
Hi, I read the tracking.
Unfortunelly the parcel have a customs problem and not imported in China.
The parcel was rejected by a lot of international shipment company, and the parcel enter in customs in 24 november 2021 in Beijing.

I think which the parcel has been lost.
Contact Poland Post and request more info and, if possible, a shipment refund.

ehhh it's a nightmare will try to do as you say thanks for the reply

iotueglino-
ivoiessi
Pro
Posts: 514
Post Re: over a year of waiting for my package...
on: May 30, 2022, 19:52
New Topic

I understand. For curiosity: what is the item?

texaso6
Newbie
Posts: 4
Post Re: over a year of waiting for my package...
on: June 2, 2022, 17:45
New Topic

Quote from iotueglinoivoiessi on May 30, 2022, 19:52
I understand. For curiosity: what is the item?

Dron dji fpv combo . I buy this on banggood...

iotueglino-
ivoiessi
Pro
Posts: 514
Post Re: over a year of waiting for my package...
on: June 2, 2022, 20:01
New Topic

Ok. Contact Banggood and comunicate the situation.
The customs clearence is responsability of seller: you can request a refund today.

Bye

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