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Author Topic: My package is in the United States while I live in France.
Didou591
Newbie
Posts: 4
Post My package is in the United States while I live in France.
on: January 13, 2022, 02:04
New Topic

Hello, I made an order last November and I just saw on track-chinapost.com that my package has just arrived in the United States while my address is in France.
Is it possible to correct the problem?
tracking number : LY941628863CN
chinapostv-
olunteer
Administrator
Posts: 32563
Post Re: My package is in the United States while I live in France.
on: January 13, 2022, 03:01
New Topic

LY941628863CN destination is USA not France. You must be scammed. Your seller used other people's tracking number to cheat you.

Open dispute to paypal/aliexpress and report fraud asap.
Didou591
Newbie
Posts: 4
Post Re: My package is in the United States while I live in France.
on: January 17, 2022, 14:39
New Topic

Apparently, it's mainly that the name of the country remained "United States" instead of "France" when describing my postal address in the order. Is there no way for you to correct the destination or return it to the correct place? The address simply does not exist in the United States but simply in France. Please redirect the order to the correct country.
Cordially.
chinapostv-
olunteer
Administrator
Posts: 32563
Post Re: My package is in the United States while I live in France.
on: January 17, 2022, 20:25
New Topic

No. You can't change address.

We don't even believe LY941628863CN is for your order. Your seller is a cheater, he used other people's tracking number to cheat your money.
Didou591
Newbie
Posts: 4
Post Re: My package is in the United States while I live in France.
on: January 21, 2022, 19:06
New Topic

Hi,
what really happened is that the country indicated on the package is the wrong one because it was the one that was filled in automatically by the form which put the United States by default and that I forgot to correct by clicking too quickly after filling in the rest of my address in France.
So you are trying to have a package delivered to an address in the United States that does not exist and that you will never find in the United States since it is in France!
Since I can't change the address, how can we redirect the parcel to the correct country then?
Please, I live in France and not in the United States!
Cordially.
chinapostv-
olunteer
Administrator
Posts: 32563
Post Re: My package is in the United States while I live in France.
on: January 21, 2022, 23:27
New Topic

I see. You gave wrong country in your order.

Unfortunately you can't change destination country after parcel is shipped. After parcel arrives USA, it will depend on US Postal Serrvice(USPS)'s choice how to deal with the wrong address parcel. They might return the item to China (based on Global Union Rule) or just simply discard this parcel to garbage. We are not sure what is their choice. But for sure they won't pay money to send it to France.
Didou591
Newbie
Posts: 4
Post Re: My package is in the United States while I live in France.
on: May 13, 2022, 16:54
New Topic

Hi.
I see that the status of the package LY941628863CN is now labelled "returned" : what does that mean exactly? Can you confirm that the package has been returned to the sender or is there still a formality to go through?
Cordially
chinapostv-
olunteer
Administrator
Posts: 32563
Post Re: My package is in the United States while I live in France.
on: May 13, 2022, 17:17
New Topic

LY941628863CN arrived in USA in February but failed delivery. Then it was returned to shipper on April 13. Please open dispute to paypal/aliexpress for refund.
iotueglino-
ivoiessi
Pro
Posts: 392
Post Re: My package is in the United States while I live in France.
on: May 13, 2022, 18:01
New Topic

Quote from Didou591 on May 13, 2022, 16:54
Hi.
I see that the status of the package LY941628863CN is now labelled "returned" : what does that mean exactly? Can you confirm that the package has been returned to the sender or is there still a formality to go through?
Cordially

Hi, the parcel indicate has been returned to seller/sender in Shaoguan in 13 may 2022 .
You can request a new shipment a correct address or refund contacting the seller or opening a dispute.
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