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Author Topic: Lost package/ Destination Adress change
Gregor019
Newbie
Posts: 2
Post Lost package/ Destination Adress change
on: July 16, 2022, 17:37
New Topic

Good day, I have ordered some stuff and it should be delivered by China post
Track number
EB765098966CN
My order status was last updated at 17-05-2022 and I think It got lost.
I do not understand why the delivery status has not been updated for 2 months, which is more than the maximum waiting time for delivery to Switzerland.
Perhaps the problem may be in the final delivery address that I would like to change, but this does not explain why there was no information about the order for 2 months.
I hope you can help me to find my order.
Thank you in Advance.

chinapostv-
olunteer
Administrator
Posts: 33665
Post Re: Lost package/ Destination Adress change
on: July 16, 2022, 21:52
New Topic

http://track-chinapost.com/result_china.php?order_no=EB765098966CN shows the parcel was sent to airline May 17. Based on our stat, average time to Switzerland is about one month, and max time is two months, so we believe you still have 20% chance to get the item in future.

Gregor019
Newbie
Posts: 2
Post Re: Lost package/ Destination Adress change
on: July 19, 2022, 15:20
New Topic

I am grateful for your Reply.
How can I change shipping address ?

chinapostv-
olunteer
Administrator
Posts: 33665
Post Re: Lost package/ Destination Adress change
on: November 25, 2022, 01:07
New Topic

EB765098966CN was returned to shipper on Nov 21.

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