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Author Topic: How to change delivery address
michaelguo
Newbie
Posts: 3
Post How to change delivery address
on: January 13, 2022, 15:36
New Topic

EA017329626HU, My parcel was shipped from Budapest to china, and the receiver can not go to that city due to covid-19, and the local post office ask him must go there himself with ID card, he want me to change the receive address. I had called 11183 and they have no idea to do that. How can I do that, does anyone know about that?

Thank you very much,

chinapostv-
olunteer
Administrator
Posts: 31573
Post Re: How to change delivery address
on: January 14, 2022, 04:18
New Topic

unfortunately you can't change address. The parcel was just release from import customs today. China Post has not called the receiver yet. "the local post office ask him must go there himself with ID card" should be a fake story.

Is this a return for refund? I believe the seller is trying to find an excuse to reject the item.

If this is the case, please report this bad activity to paypal/aliexpress and escalate the dispute for refund.

michaelguo
Newbie
Posts: 3
Post Re: How to change delivery address
on: January 14, 2022, 13:40
New Topic

Sorry i give the wrong tracking number, EA017327727HU, This is the right one, and i am the sender.

chinapostv-
olunteer
Administrator
Posts: 31573
Post Re: How to change delivery address
on: January 14, 2022, 20:10
New Topic

https://track-chinapost.com/result_china.php?order_no=EA017327727HU shows the item arrived in destination delivery office in Guangzhou but receiver is not in the parcel address. It seems that seller doesn't want to accept the return. Guangzhou has no covid19 restriction at all. So he can go to Guangzhou to pickup the goods.

Receiver needs to call China Post delivery postman 何伟杰,phone:18520121062 and make 2nd delivery asap. If Receiver gives you some excuse to avoid accepting the return(based on our experience, normally such bad seller will give different reasons to tell you that they called China Post but none pickup phone etc), then escalate the dispute and report fraud.

michaelguo
Newbie
Posts: 3
Post Re: How to change delivery address
on: January 15, 2022, 06:01
New Topic

I am the seller, and the buyer is in Xian which not allowed to go to GuangZhou right now, And he called postman several times, the postman only give him when he come to Guangzhou himself with his ID card. there is no fraud.

chinapostv-
olunteer
Administrator
Posts: 31573
Post Re: How to change delivery address
on: January 15, 2022, 07:26
New Topic

This buyer is quite strange for following reason:
1)He is in Xian, why does he ask you to ship the goods to Guangzhou?
Xian is the only China city which is experiencing covid19 lock down now. Why is he so "lucky" in Xian? It is more likely that he wants a perfect excuse for not accepting the goods.

2) Everyone in China knows that China Post (and all other courier service in China) can't change address, this is a common sense. Why does he force you to do an impossible mission?
3)China Post never ask for ID to make delivery. In fact, 90% of China courier parcels are not delivered in person. They are delivered to a pickup lockbox close to the parcel address. China Post software system will automatically send a lockbox code to receiver's cell phone, and receiver himself or his friend can open the box with the code and pickup the parcel.

Your buyer is playing game with you for some unknown reason. Maybe he just simply doesn't want the goods anymore.

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