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Author Topic: EMS Shanghai Wont Release Package (EH025873857US)
anonsmooth
Newbie
Posts: 9
Post EMS Shanghai Wont Release Package (EH025873857US)
on: July 1, 2022, 08:42
New Topic

Is there anything else that I can do??

I received my package from Los Angeles after waiting close to 130 days. I went to pick up the package at Hutai Lu #841 EMS. They said since all the contents of the package totals more than ¥1000, they won't release it. They suggested I visit commercial declaration department at Wuding Lu #458.

I spoke to the officer and he told me to return to Hutai Lu EMS because I am allowed to take one item out (the most important item for my business, a phone/sim card). He said this is logical because it's the same as sending one item from overseas (I just pay tax on it).

I returned to EMS and they told me there is nothing they can do and they are refusing to open the box. This makes no sense, because someone can just purchase a phone and quickly get it shipped into China, but a personal item after four months in transit cannot be received?

I've lived here for 12 years and can't continue running my business without this SIM card as it's connected to my accounts.

Thank you.

iotueglino-
ivoiessi
Pro
Posts: 559
Post Re: EMS Shanghai Wont Release Package (EH025873857US)
on: July 1, 2022, 20:45
New Topic

EH025873857US is in International Shanghai Express Logistics Customs Declaration and Inspection Office. Whatch the tracking here: http://t.track-chinapost.com/en#nums=EH025873857US

The last update is: Shanghai, pending application, [International Shanghai Express Logistics Customs Declaration and Inspection Office], Tel: 021-64194768

CONTACT THIS NUMBER 021-64194768 and request more info

anonsmooth
Newbie
Posts: 9
Post Re: EMS Shanghai Wont Release Package (EH025873857US)
on: July 2, 2022, 21:33
New Topic

Yes, I've already visited them. The issue is they won't release the package.

Any other options? Willing to pay someone ¥1000 who can help and will fully follow tax policies.

iotueglino-
ivoiessi
Pro
Posts: 559
Post Re: EMS Shanghai Wont Release Package (EH025873857US)
on: July 3, 2022, 11:20
New Topic

But the package have a customs duty ? If yes you must pay this duty and the customs can relase the package

anonsmooth
Newbie
Posts: 9
Post Re: EMS Shanghai Wont Release Package (EH025873857US)
on: July 6, 2022, 03:18
New Topic

No, they simply won't give me the package!

I told them I am willing to pay WHATEVER the custom duty is. They said since the combined amount is more than ¥1000 then they will not give me the package.

It took 130 days to arrive in Shanghai and now they said they will ship it back to LA on August 9th and it'll arrive 2-3 months later.

That means the package will have been in China for 9 months doing nothing.

I have run a business in China for 12 years and I cannot continue my work without the phone and SIM card.

The EMS system is incredibly frustrating and I don't know what else to do. Can anyone please help me?

chinapostv-
olunteer
Administrator
Posts: 33071
Post Re: EMS Shanghai Wont Release Package (EH025873857US)
on: July 6, 2022, 03:44
New Topic

Call 11185 and file a complaint, that is totally unreasonable.

anonsmooth
Newbie
Posts: 9
Post Re: EMS Shanghai Wont Release Package (EH025873857US)
on: July 6, 2022, 22:07
New Topic

Ok, I will do that today. Thank you.

anonsmooth
Newbie
Posts: 9
Post Re: EMS Shanghai Wont Release Package (EH025873857US)
on: August 5, 2022, 05:43
New Topic

UPDATE!!!

I was able to return to the EMS office at Hutai Lu and my local friend talked to the higher-ranking customs officer. He then let us cross out all the items and declare just ONE item. By doing this, we were able to say "there's one item in the box" (a phone) and we were able to pay tax on it and they released the package to us.

Ridiculous system, but appreciate the assistance here and hope it helps someone in the future.

chinapostv-
olunteer
Administrator
Posts: 33071
Post Re: EMS Shanghai Wont Release Package (EH025873857US)
on: August 5, 2022, 06:18
New Topic

Thanks for sharing the good news.

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