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Author Topic: EM860297217IN - Shows delivered but it isnt delivered yet
Omkar
Newbie
Posts: 4
Post EM860297217IN - Shows delivered but it isnt delivered yet
on: November 30, 2021, 09:21
New Topic

The consignment tracking on India post website shows that the package is delivered on 29 November 2021. However the shipment never reached Macau as per the tracking information and was last received at Shanghai airport (PVG). Can you please advise why it shows delivered?

Will this consignment be delivered to Macau or will it be returned to the sender in India? There are original documents in this consignment. Please help.

chinapostv-
olunteer
Administrator
Posts: 31573
Post Re: EM860297217IN - Shows delivered but it isnt delivered yet
on: November 30, 2021, 19:50
New Topic

Macau Post has no record of this item. Not sure why India Post shows it was delivered. You'd better ask India Post if they made some mistake.

Omkar
Newbie
Posts: 4
Post Re: EM860297217IN - Shows delivered but it isnt delivered yet
on: December 1, 2021, 02:37
New Topic

Can you please check the status in China Post or China EMS? Because the last known information was that the package reached PVG (Shanghai). Is there a chance that upon reaching China, the postal service became ordinary and non traceable?

Omkar
Newbie
Posts: 4
Post Re: EM860297217IN - Shows delivered but it isnt delivered yet
on: December 1, 2021, 02:41
New Topic

Can I please request your help in calling China Post and checking? I see the below from your forum

"The most effective way to contact China Post is to call China Post hot line 11183 or 11185 inside China. The hotline operator usually only accept Mandarin inquiry . If you are outside China, you can try to call +861011185 or +861011183 for English help(not always available)."

Omkar
Newbie
Posts: 4
Post Re: EM860297217IN - Shows delivered but it isnt delivered yet
on: December 2, 2021, 02:12
New Topic

Now it shows as "Item on Hold" in Shanghai EMS. Can you please advise what this means and why does this happen? When will it be dispatched to Macau?

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