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Author Topic: EJ292686849AU why not going to seller
Tiffboo
Newbie
Posts: 8
Post EJ292686849AU why not going to seller
on: June 30, 2022, 07:08
New Topic

Help please help me find out why it is still sitting at customs?

chinapostv-
olunteer
Administrator
Posts: 33071
Post Re: EJ292686849AU why not going to seller
on: June 30, 2022, 07:17
New Topic

is this item a return for refund?

Tiffboo
Newbie
Posts: 8
Post Re: EJ292686849AU why not going to seller
on: June 30, 2022, 07:20
New Topic

Yes item return to repair actually

chinapostv-
olunteer
Administrator
Posts: 33071
Post Re: EJ292686849AU why not going to seller
on: June 30, 2022, 07:21
New Topic

Your seller don't want to get the return. he doesn't make customs clearance.

Tiffboo
Newbie
Posts: 8
Post Re: EJ292686849AU why not going to seller
on: June 30, 2022, 07:25
New Topic

What does that mean? Do I need to pay?

Tiffboo
Newbie
Posts: 8
Post Re: EJ292686849AU why not going to seller
on: June 30, 2022, 07:26
New Topic

The seller asked me to contact customs myself, contact ems

Tiffboo
Newbie
Posts: 8
Post Re: EJ292686849AU why not going to seller
on: June 30, 2022, 07:28
New Topic

To contact EMS*

chinapostv-
olunteer
Administrator
Posts: 33071
Post Re: EJ292686849AU why not going to seller
on: June 30, 2022, 07:29
New Topic

Your seller is lying.

Based on China import law, it is receiver's responsibility to make customs clearance, not shipper.

EJ292686849AU arrived destination on June 9. But receiver has never contacted china post to make customs clearance.

Normally China Post will send a text message to receiver (If shipper wrote cell phone number in the parcel) once parcel arrives destination. Receiver should make customs clearance through a cell phone APP after he gets the message, otherwise china post can not make delivery.

Tiffboo
Newbie
Posts: 8
Post Re: EJ292686849AU why not going to seller
on: June 30, 2022, 07:32
New Topic

I will te them that then. The contact number of seller is on parcel. But what is the number for the seller to make contact to clear customs?

chinapostv-
olunteer
Administrator
Posts: 33071
Post Re: EJ292686849AU why not going to seller
on: June 30, 2022, 07:38
New Topic

China post will send a text message to receiver's cell phone, guide him to download an APP to make customs clearance and pay duty if any. Receiver must have received the text message if you wrote correct cell phone number in the parcel.

seller can call china post hotline 11185 to get more information on how to make customs clearance.

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