China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.





Pages: [1]
Author Topic: Delivery Update of Tracking ID - UD507658612YP
jtndr_gala-
26
Newbie
Posts: 3
Post Delivery Update of Tracking ID - UD507658612YP
on: September 15, 2021, 15:51
New Topic

Hi,

I am facing challenge in getting a clear update from the company where i have bought a product as well as from the logistics partner on the actual delivery status.
Product has reached the destination country, but from last 45 days, tracking is showing in custom clearance only.
No visibility from Company or the logistics partner on the clear timelines for delivery
Even not getting reverts from the team over the mail
Following are the mail ID
Company ID - Help Admin <help@customercareline.co>; <payment@customercareline.co>;
Logistics Partner ID - marketing@yw56.com.cn

Can anyone help here

Regards,
JG

chinapostv-
olunteer
Administrator
Posts: 28845
Post Re: Delivery Update of Tracking ID - UD507658612YP
on: September 15, 2021, 17:50
New Topic

UD507658612YP arrived India on Aug 3 but never showed up again. It is very likely to be lost.

Please open dispute to paypal or aliexpress for refund.

jtndr_gala-
26
Newbie
Posts: 3
Post Re: Delivery Update of Tracking ID - UD507658612YP
on: September 17, 2021, 13:39
New Topic

Can you help me with the process of taking this up for refund
As now from last 13 odd days the company has stopped responding on email as well
It’s feel like I have been cheated upon

Please help

chinapostv-
olunteer
Administrator
Posts: 28845
Post Re: Delivery Update of Tracking ID - UD507658612YP
on: September 17, 2021, 18:45
New Topic

You need open dispute to paypal or call your bank for refund.

jtndr_gala-
26
Newbie
Posts: 3
Post Re: Delivery Update of Tracking ID - UD507658612YP
on: September 18, 2021, 09:03
New Topic

Can you let me know, how to raise a complaint against the company for doing this fraudulent activity with the customer

chinapostv-
olunteer
Administrator
Posts: 28845
Post Re: Delivery Update of Tracking ID - UD507658612YP
on: September 19, 2021, 00:48
New Topic

Quote from jtndr_gala26 on September 18, 2021, 09:03
Can you let me know, how to raise a complaint against the company for doing this fraudulent activity with the customer

it depends on how you made the payment. For example, If you paid with paypal/aliexpress, you can open dispute to the marketplace to claim refund. If you paid with credit card, you can also call your bank to file charge back .

Pages: [1]