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Author Topic: Delivered but not received
Me555
Newbie
Posts: 3
Post Delivered but not received
on: August 13, 2020, 14:16
New Topic

Hello.

LX211095305CN

The tracking page claims delivery at the 3rd of August.

But i have never received anything.

What are the options please?

Sean198919-
89
Beginner
Posts: 39
Post Re: Delivered but not received
on: August 13, 2020, 18:15
New Topic

Hello,
Before any of the agents or admins can answer your question. You must put the tracking number in, so they can help you with your enquiry

Kind regards

cphelper
Pro
Posts: 354
Post Re: Delivered but not received
on: August 14, 2020, 08:50
New Topic

Quote from Me555 on August 13, 2020, 14:16
Hello.

The tracking page claims delivery at the 3rd of August.

But i have never received anything.

What are the options please?

you should provide the tracking number for more helps.

Me555
Newbie
Posts: 3
Post Re: Delivered but not received
on: August 15, 2020, 21:33
New Topic

Thanks for your reply.

The tracking number is: LX211095305CN

moderator
Administrator
Posts: 883
Post Re: Delivered but not received
on: August 16, 2020, 00:29
New Topic

http://track-chinapost.com/result_china.php?order_no=LX211095305CN shows the parcel was delivered by Germany Post(DHL paket). You need contact DHL paket for delivery detail.

Me555
Newbie
Posts: 3
Post Re: Delivered but not received
on: August 16, 2020, 16:13
New Topic

Quote from moderator on August 16, 2020, 00:29
http://track-chinapost.com/result_china.php?order_no=LX211095305CN shows the parcel was delivered by Germany Post(DHL paket). You need contact DHL paket for delivery detail.

Thank you.

Still a problem though: The link is dead. The tracking side gives me now "no shipping record" and DHL says they have no idea about the package.

Any more ideas?

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