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Author Topic: custom declaration
otouzani
Newbie
Posts: 1
Post custom declaration
on: January 15, 2022, 08:41
New Topic

Hi,

CE982512913US shows package waiting for custom declaration. I am the receiver. I haven't got a call or text message from neither customs nor China Post. I contacted customs the other day to inquire, they told to get in touch with China Post. When I went to a China post office, the guy at the counter told me, there is nothing he do to help and that I should get in touch with customs. I decided to give customs a 2nd call and they said it is China Post's job to help customers with customs clearance. I went a 2nd time to China Post and again, the guy told me there is nothing he can do to help. What am I supposed to do in this case? Should I go to customs office in shanghai because I am getting nowhere with this problem?

Thank you for your help
Omar

chinapostv-
olunteer
Administrator
Posts: 31573
Post Re: custom declaration
on: January 16, 2022, 01:31
New Topic

CE982512913US is in Shanghai customs. Please call China Post hotline 11185 and ask them guide you to make customs clearance. Normally China Post will message a code to receiver's cell phone , the message can a China Post customs clearance APP to do the customs clearance online. I guess shipper didn't write your cell phone number in the parcel.

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